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- Herausgeber: John Wiley & Sons
- Kategorie: Fachliteratur
- Sprache: Englisch
An indispensable guide to learning how the dynamic partnership of human intelligence and AI can transform your T&D from good to brilliant
Training & Development with AI For Dummies helps you and your organization implement AI to give your training an effectiveness boost. You'll learn to use AI to help create personalized training, training videos, stories that resonate, and beyond. Major companies like Adobe and Amazon have paved the way for AI-enhanced training creation and delivery. With this book, you can join their ranks and discover the many ways AI can create efficiency and real-time feedback in workplace training.
- Learn how to use AI to automate administrative tasks for training and development
- Determine the best mode of delivery for training content
- Use AI to help you build effective virtual training and gamification
- Explore the possibilities of virtual reality, augmented reality, blockchain technology, and quantum computing
There are lots of ways to transform your training and development programs with AI—creating tailor-made content, speeding up content generation, analyzing gap areas. Seasoned trainers and developers, newbies, content creators, corporate trailblazers, storytellers, team leaders, facilitators, human resources professionals, managers, curators, coaches, or consultants looking to revolutionize their organization's training approach will get the insights they need in Training & Development with AI For Dummies.
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Veröffentlichungsjahr: 2025
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Training & Development with AI For Dummies®
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Table of Contents
Cover
Table of Contents
Title Page
Copyright
Foreword
Introduction
About This Book
Foolish Assumptions
Icons Used in This Book
Beyond the Book
Where to Go from Here
Part 1: Revolutionizing Training and Development with AI
Chapter 1: Igniting T&D with AI Sparks
Grasping the Essence of AI
Reframing AI as the New Internet Revolution
Forging a Path to Success
Avoiding Overreliance on AI
Understanding AI’s Achilles' Heel
Looking to the Future
Chapter 2: Exploring the AI Training Emporium
Browsing the AI Showcase
Trying Before Buying
Making the Investment
Chapter 3: Shaping Your Future as a T&D Extraordinaire
Assessing Whether T&D Is Your Calling
Choosing a Career Path and Specialty
Exploring the Industries That Await You
Picking a Work Option That Suits You
Getting Helpful Certifications
Merging Your T&D Skills with AI Applications
Elevating Your Résumé for Today’s Business World
Finding Professional Resources
Chapter 4: Navigating AI’s Legal, Ethical, and Regulatory Compliance Worldwide
Implementing Data Privacy and Protection Measures
Balancing Innovation with Responsibility in AI Integration
Protecting IP Rights: Ownership of AI-Generated Works
Using AI Ethically and Effectively
Complying with Existing Regulations
Going International
Part 2: Harnessing Core Principles of T&D in the AI Era
Chapter 5: AI Prompt Writing Skill Sprint
Understanding Why Prompts Must Be Precise
Setting Your Response Preferences
Having Conversations with Your Chatbot
Keying in on Some General Guidelines
Getting into Specifics
Prompting AI for Help with Research
Making It Your Own
Chapter 6: Transforming Instructional Design
AI-ifying Your Training with Popular Tools and Platforms
Leveling Up Instructional Design Models with AI
Spanning Hard and Soft Skills
Blending Instructional Approaches
Offering Continuous Improvement and Updates
Enhancing Collaboration and Communication
Supporting Diverse Learners
Addressing Ethical Considerations
Chapter 7: Structuring Training for Lasting Results
Creating a Themed Session
Understanding Your Learners
Dividing Content into Manageable Pieces
Examining Different Ways to Train Learners
Part 3: Doing It Yourself (DIY) with AI
Chapter 8: Discovering All You Can About Your Learners
Introducing the T&D Kick-Start Brief
Donning Your Deerstalker Cap: Searching for Clues about Your Learners
Using AI as Your Assistant
Chapter 9: Weaving Stories into the Learning Journey
Giving a Storytelling Boost with AI Tools
Training through Tales
Spinning Your Experiences into Stories
Culling Stories from Colleagues
Thinking of Your Entire Session as a Story
Crafting a Storyboard
Chapter 10: Revving Up Visuals with AI
Letting AI Do the Heavy Lifting
Giving Your Slides the Right Kind of Pop
Using the Step-Action Table
Thinking of Visuals Beyond Typical Graphics
Folding In Microvisuals
Chapter 11: Nailing the Right Tone Every Time
Reading the Pulse of the Room
Establishing the Right Vibe
Giving ’em a Little KISS
Creating a Neutral, Gender-Sensitive Environment
Juggling Voices: Making Active and Passive Work for You
Maintaining Consistency and Clarity
Adding a (Measured) Dose of Thoughtful Humor
Knowing When Jargon Is Cool
Part 4: Leveraging AI for Effective Training
Chapter 12: Building Connections with Virtual Instructor-Led Training
Putting People at the Heart of Virtual Learning
Blending Technology with Good Vibes
Engaging Learners Before the Event
Keeping Everyone Engaged
Practicing Proper Etiquette
Knowing and Avoiding the Pitfalls
Chapter 13: Upping the Ante with Game-Based Learning
Understanding What GBL Is and Isn’t
Incorporating Games into Your Training
Keeping It Simple with AI’s Help
Applying Bloom’s Taxonomy to Your GBL Sessions
Reaping the Rewards
Overcoming the Challenges
Purchasing OTS Games
Knowing and Avoiding the Pitfalls of GBL
Chapter 14: Navigating the Podcast Scene
Podcasting: Your Ticket to Accessibility and Convenience
Using Podcasts to Integrate Sound and Skills
Snagging the Best AI Tools
Tuning Up with the Right Gear
Kicking Off Your Podcast Journey
Promoting and Distributing Your Podcast
Knowing and Avoiding the Pitfalls of Podcasting
Chapter 15: Supercharging Your Training Videos
Weighing Your Options
Making AI Your Coproducer
Spicing Up Your Videos with Avatars
Adding Captions to Boost Clarity
Crafting a Storyboard
Delving into the Spectrum of Training Videos
Bringing In the Pros or Doing It Yourself
Knowing and Avoiding the Pitfalls of Training Videos
Part 5: Entering Dynamic Dimensions Aided by AI
Chapter 16: Entering the Immersive World of Virtual Reality
Unleashing VR’s Power with AI
Reshaping Business Landscapes
Exploring the Depth of VR
Finding Vendors
Knowing and Avoiding the Pitfalls of Training with VR
Chapter 17: Discovering Augmented Reality
Supercharging Learning with AI and AR
Viewing Training through the AR Lens
Using AI Tools of the Trade
Blending AR with Other Training Tools and Methods
Knowing and Avoiding the Pitfalls of AR Training
Chapter 18: Demystifying Blockchain Technology
Revolutionizing T&D Documentation with Blockchain
Understanding the Training Applications of BT
Applying Blockchain across Various Sectors
Peering into the Future
Knowing and Avoiding the Pitfalls of BT
Part 6: The Part of Tens
Chapter 19: Ten Tips for Turning Feedback into Your Superpower
Create a Safe Environment
Encourage Open Discussions
Review Nonverbal Cues
Conduct a Reflection Session
Ask Key Questions
Incorporate Electronic Polling
Get Peer Input
Get AI to Help Interpret Feedback
Act on Feedback
Spotlight Your Value through Continuous Improvement
Chapter 20: Ten (Plus One) Ways to Find Funding for Training Initiatives
AI-Powered Tools
Federal Government Grant Portals
State and Local Economic Development Programs
Industry-Specific Grants
Corporate Sponsorships and Foundations
Professional Associations and Industry Groups
Philanthropic Foundations
International Funding Sources
Grant Databases
Partnerships with Educational Institutions
Bonus: Get a Copy of
Grant Writing with AI For Dummies
Chapter 21: Ten Ways Hackathons Can Turn T&D on Its Head
Turning the Training Dial to a New Setting
Making Training More Immersive
Developing Soft Skills in Real Time
Onboarding New Employees
Improving Customer Service
Fostering Leadership Skills
Strengthening Workplace Collaboration
Optimizing Business Processes
Driving Sustainability Initiatives
Navigating Compliance Rules
Appendix: Lingo Lounge
Index
About the Author
Dedication
Author’s Acknowledgments
Connect with Dummies
End User License Agreement
List of Tables
Chapter 2
TABLE 2-1 For Free or a Fee
Chapter 3
TABLE 3-1 Assessing Various Work Arrangements
Chapter 4
TABLE 4-1 International Rules and Regulations
Chapter 6
TABLE 6-1 Tools of the Trade
TABLE 6-2 How AI Can Improve Features and Applications for Instructional Design ...
Chapter 7
TABLE 7-1 Pros and Cons of Cross-Training
TABLE 7-2 Perks and Pitfalls of Adaptive Learning
TABLE 7-3 Upsides and Downsides of Peer-to-Peer Training
Chapter 8
TABLE 8-1 Determining the Best Mode of Delivery
TABLE 8-2 Questions for Preparing a Training Session
Chapter 9
TABLE 9-1 Creating Your Own Stories
Chapter 12
TABLE 12-1 Useful Technology for Video Training
TABLE 12-2 Dealing with VILT Challenges
Chapter 13
TABLE 13-1 AI Tools and Their GBL Function
TABLE 13-2 Common GBL Pitfalls and Their Countermeasures
Chapter 14
TABLE 14-1 Addressing Podcasting Pitfalls
Chapter 15
TABLE 15-1 A Quick Format Breakdown
TABLE 15-2 Choosing Between an Avatar or Human Trainer
TABLE 15-3 Video Training Pitfalls and Countermeasures
Chapter 16
TABLE 16-1 Roles AI Can Play in VR
TABLE 16-2 Countering the Pitfalls of VR Training
Chapter 17
TABLE 17-1 Making Training Better with AR
TABLE 17-2 AR Training Pitfalls and Countermeasures
Chapter 18
TABLE 18-1 Pitfalls and Countermeasures of Using BT
List of Illustrations
Chapter 1
FIGURE 1-1: Garbage in, garbage out.
Chapter 4
FIGURE 4-1: AI regulations are necessary to ensure safety, fairness, and accoun...
Chapter 5
FIGURE 5-1: Conversation with a chatbot.
FIGURE 5-2: Chatbot explaining why you shouldn’t use its text verbatim.
Chapter 8
FIGURE 8-1: T&D Kick-Start Brief to turbocharge your sessions.
FIGURE 8-2: Channeling your inner Sherlock.
Chapter 9
FIGURE 9-1: AI created a bar chart then turned the data into a story.
FIGURE 9-2: AI helps to create an analogy of a theme park for new hires.
FIGURE 9-3: Story arc with a beginning, middle, and end.
FIGURE 9-4: Storyboarding in action.
Chapter 10
FIGURE 10-1: Chart generated by AI listing eight commonly used types of charts.
FIGURE 10-2: AI-generated cartoon of an elephant in the room.
FIGURE 10-3: AI-generated scatter chart showing before and after scores for
a
c...
FIGURE 10-4: A slide like this pops, but it’s unreadable.
FIGURE 10-5: Scaling the size of a microcontroller chip.
FIGURE 10-6: AI-generated list of headings.
Chapter 12
FIGURE 12-1: Unless you stand up, nobody will see those funky pj’s and polka-do...
Chapter 13
FIGURE 13-1: Level up team spirit and bonding through GBL.
Chapter 14
FIGURE 14-1: Gear up and speak up.
Chapter 15
FIGURE 15-1: Your friendly flight attendant avatar.
Chapter 16
FIGURE 16-1: Aerospace engineer using VR to examine a plane.
FIGURE 16-2: VR for training on engine maintenance.
FIGURE 16-3: Person in the military using VR for strategic planning.
FIGURE 16-4: Medical student using VR to practice surgery.
Chapter 17
FIGURE 17-1: Automotive engineers using AR at a training center.
FIGURE 17-2: Aviation engineer using AR for training in a lab setting.
FIGURE 17-3: An architect viewing AR-simulated blueprints.
FIGURE 17-4: Doctor using AR to show 3D model of a patient’s anatomy.
FIGURE 17-5: Trainee using AR to learn product details.
Chapter 18
FIGURE 18-1: Showing the flow of data through secure chained blocks.
Chapter 20
FIGURE 20-1: Grant Writing with AI For Dummies.
Guide
Cover
Table of Contents
Title Page
Copyright
Foreword
Begin Reading
Appendix: Lingo Lounge
Index
About the Author
Dedication
Author’s Acknowledgments
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Training & Development with AI For Dummies®
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Foreword
As a journalist in the training and development (T&D) industry for the last 18 years, I admit artificial intelligence (AI) sends shivers of unease down my spine. But from a creative standpoint, I’ve found it also offers infinite possibilities and opportunities (once I got past the feeling of “cheating” when using it to assist in writing or editing articles). We’ve all heard countless times that change is hard and knowledge is power. That is especially true when it comes to AI — and incorporating AI into employee training and development.
Many have compared the emergence of AI with the advent of the internet. Indeed, they each sparked strong reactions from both the naysayers and those quick to jump on the shiny object bandwagon. But in reality, AI is not a shiny object that will burn brightly for a few months or years and then fizzle out. Clearly, it is now interwoven into the fabric of our world — and will continue to play a bigger and bigger role every day. That means T&D professionals need to figure out how to collaborate with it to work better, faster, and smarter. As author Sheryl Lindsell-Roberts notes in Chapter 2, “AI won’t replace your creativity; it will amplify it. The real powerhouse is your HI [human intelligence].”
While keeping legal, regulatory, and accuracy considerations in mind, many T&D professionals already are using generative AI to design courses; generate content; curate resources; create and narrate videos; develop assessments; role-play and coach employees; analyze learning patterns, engagement, and retention; and more. As AI continues to evolve from a supportive tool to an active collaborator, traditional T&D functions and roles will change, and new necessary competencies and skills will emerge.
“We’ve fundamentally redefined our mandate,” notes a member of Training magazine’s Training Hall of Fame in a recent white paper, L&D and AI: The Continuing (R)Evolution. “We used to be ‘Learning & Development,’ but now we are ‘Learning & Careers.’ We’re bringing together learning, performance management, leadership development, culture, internal mobility, career growth, skills and job architecture, and comprehensive assessments into a single, cohesive ecosystem with AI as its connecting engine.”
For many T&D professionals, the holy grail is to achieve truly personalized learning by understanding each learner’s unique profile in order to construct a customized, dynamic learning plan that adapts in real time for continuous and exponential growth. AI may be the vehicle that finally helps us do that.
So use this book as a road map, start your AI engines, and get ready for the ride of your life. As the saying goes, “It’s not the destination; it’s the journey.”
Lorri Freifeld
Editor/Publisher, Training magazine
Introduction
Acaped crusader has arrived, and it isn’t in Gotham City. It’s right here in your world of training and development (T&D). With unmatched power and precision, artificial intelligence (AI) is a mighty force that’s swooped in to overhaul the way you train, develop, learn, grow, and innovate. From crafting personalized learning journeys to building engaging gamified experiences, this dynamic alliance between human creativity and machine intelligence is reshaping T&D and unlocking extraordinary potential.
Step into a world where training adapts to each learner’s needs with real-time metrics and live insights. Picture a virtual mentor guiding learners through challenges and offering just-in-time support in immersive virtual reality (VR) and augmented reality (AR) environments. With AI as your trusty sidekick, one-size-fits-all training is history. These smart systems adapt like chameleons, tailoring content to each learner and providing instant feedback as if a mentor were right there. Yet none of this works without visionary trainers like you — the human heart behind every learning journey. You are irreplaceable.
Your mission is clear: step in at your own pace. Create programs that captivate like blockbuster movies, engage like the best video games, and deliver results with a coach’s precision. Learners won’t just complete training — they’ll dive in, curious and empowered. Think of AI as your loyal ally as Alfred is to Batman — always ready with insights, strategic advice, and support for training that’s not only effective, but brilliantly engaging.
About This Book
This book abounds with best practices for T&D, showcasing how AI serves as a powerful assistant — enhancing learning, engagement, and efficiency through stories, anecdotes, concepts, themes, visuals, thoughtful humor, and a pinch of X factors. Many come from my rich and extensive T&D experience over the last 30 years. And guess what? You can use these same techniques to reimagine your T&D. Think of this book as your ultimate training blueprint. Add AI to the mix, and your training sessions will be innovative and truly next-level. No more dull, traditional methods. It’s time to wow your learners with sessions that transfer knowledge and stick long after the training has ended.
As you read through the chapters, you discover how to craft prompts that spark creativity, design visuals that captivate, and select delivery methods perfectly suited to each learner. You learn to master the art of storytelling to create compelling narratives and discover how to weave them interactively into your sessions for maximum engagement. You prepare yourself to design smarter, more dynamic, and highly effective training programs that surpass traditional methods. Remember that if you come across any unfamiliar terms, just swing by the Lingo Lounge (glossary), where you find clear explanations to keep you in the know.
AI has been my trusted sidekick throughout the writing of this book. I used ChatGPT to help craft some of the playful titles, turn bulky lists into clean tables, add helpful analogies, and double-check that each chapter included all the key topics you need. And when I needed a nudge, AI offered one — everything from untangling tricky sentences to tossing in a clever twist that made a chapter shine.
Foolish Assumptions
Before I started writing this book, I made a few assumptions about you. You’re new to AI but anxious to learn. You’re ready dip a toe in the water and try it. You’re eager to dive in.
Another assumption may be that you’re afraid AI will steal your job. Let me assure you that AI will not steal your job, your thunder, or even your favorite parking spot. (Yes, it’s smart, but it’s not circling the lot waiting for your spot.) AI isn’t the boss — it’s the assistant. Think of AI as your sous-chef. It chops veggies, preps ingredients, and keeps the kitchen running smoothly, leaving the master chef — you — free to whip up your signature dishes and take all the credit for your culinary triumphs.
Like the computer revolution before it, AI isn’t replacing people; it’s reshaping roles and unlocking creativity. Think of it as adjunct intelligence — your training sidekick that edits, updates, and sparks new ideas so you can focus on what matters most: coaching, guiding, and connecting. You won’t be replaced by AI — you’ll be upgraded.
And remember, AI isn’t standing still, and neither should you. As T&D evolves faster than your favorite streaming service drops cliff-hangers, this book hands you the map and compass to stay ahead of the curve.
Icons Used in This Book
You find icons scattered in the margins of this book like breadcrumbs leading you to treasure troves of useful information. Here’s your iconic map detailing what each one represents:
This icon is like tying a colorful fuzzy string around your finger so you won’t forget the important stuff.
Look for this icon to find out how use of AI or other strategies can make things easier for you or make your training programs more successful.
Ouch! Avoid these pitfalls to save yourself headaches, heartburn, embarrassments, or worse.
This icon shines a spotlight on what AI can do. Whenever you see this icon, it means AI responded to the prompt and created its digital magic.
If I had a chance to chat one-on-one with you or if you were attending one of my training sessions, these are the things I’d share with you.
Beyond the Book
This book is just the beginning of your metamorphosis. As AI continues to progress, so should your knowledge and skills. The future is exciting, and by keeping up with emerging trends and tools, you’ll be ready to seize the opportunities ahead.
Connect with T&D communities in person and online to tap into even more resources, symposiums, conferences, discussion groups, and updates, many of which you find mentioned throughout this book. Also, subscribe to Training magazine (https://trainingmag.com/). It’s a free, best-of-its-kind publication that shares vital insights, best practices, symposiums, innovative strategies, and much more.
In addition to the print or e-book you’re reading, you get some perks online. Check out the free Cheat Sheet with helpful tips and advice. Just go to www.dummies.com and search for Training and Development with AI For Dummies Cheat Sheet.
Where to Go from Here
I suggest diving into Parts 1-3, then skipping around to the chapters that speak to what you’re tackling. Think of it like a playlist: You pick the tracks you want to hear.
And where does AI go from here? Honestly, no one knows for sure. It’s changing so fast that just when you think you’ve got it figured out, a new tool or idea pops up to shake things up. It can feel overwhelming, but it’s also exciting. If you’re a seasoned trainer and developer, newbie, content creator, corporate trailblazer, storyteller, team leader, facilitator, human resources professional, curator, coach, or consultant, the best approach is to stay curious, keep experimenting, and see disruption as an opportunity to innovate.
Always remember that while AI can handle the data and efficiency, it’s humans who bring empathy, motivation, and connection—things no machine can replicate. Together, your human touch and AI’s power will continue to create learning experiences that are not only effective but are so inspiring they grow and innovate along the way.
Part 1
Revolutionizing Training and Development with AI
IN THIS PART …
Discover how AI can ignite every aspect of your T&D initiatives.
Explore the opportunities that lie ahead and identify where you can make the greatest impact.
Navigate AI’s legal, ethical, and regulatory considerations with confidence and clarity.
Chapter 1
Igniting T&D with AI Sparks
IN THIS CHAPTER
Demystifying the basics of AI
Comparing the rise of AI to the internet’s evolution
Aligning AI with T&D business goals
Using AI while staying in charge
Knowing AI’s shortcomings
Peeking into the future of AI
Have you ever sat through a training session that felt like a slow march through boredom? The slides were endless, the content felt like it was built for someone — anyone — else, and feedback was nonexistent. Every minute dragged on, making the training feel less like an opportunity and more like an endless marathon.
On the flip side: think of a session where everything just clicks. You’re fully engaged, concepts land perfectly, and it feels like the training was designed just for you. You’re not zoning out in a sea of generic slides because every moment feels relevant. This training isn’t a chore — it’s an interactive challenge that keeps you motivated and moving forward. That’s the magic artificial intelligence (AI) can bring to training and development (T&D).
Whether through videos, gaming, podcasting, virtual reality (VR), augmented reality (AR), or other methods, AI is making training faster, smarter, and more personalized. Imagine lessons that adapt in real time, adjusting to individual needs without endless prep work. AI insights track learners’ progress and highlight where they’re thriving or struggling. It’s a shift from a one-size-fits-all approach to training that truly engages learners, making knowledge stick and learning more impactful.
In this chapter, you dive into how AI is shaking up T&D, helping trainers teach smarter and learners learn better. Who knows? You may just have a few “Aha!” moments along the way as you explore how AI is flipping traditional T&D on its head. So, buckle up: Personalized learning, smarter tools, and a future full of possibilities await.
Grasping the Essence of AI
Of course, you know that AI means artificial intelligence, but what exactly is it? Think of AI as a really smart assistant you can chat with that can understand you and respond intelligently. (In Chapter 5, you find out how prompts can make that happen.)
When you chat with AI on your phone, tablet, or computer, it’s like talking (or writing) to a person, but instead, you’re communicating with a computer program called a chatbot. This chatbot has been trained to understand words, answer questions, do research, and even have conversations. It’s like having a super helpful robot buddy who’s always ready to chat, share ideas, or lend a hand when you’re looking for information.
AI supports skill building by providing instant feedback, creating personalized learning paths, and tracking progress. It suggests topics, quizzes and adapts content to keep you and your learners challenged. AI also simulates real-world scenarios, offering a risk-free space in which learners refine their skills.
Reframing AI as the New Internet Revolution
Compare AI to what the internet was in the 1990s. Back then, people were worried that the internet would replace jobs, complicate their lives, or even take over the world. Sure, it did lead to job losses. Brick-and-mortar stores continue to close down as more people shop online. Office work changed, too. Paper-based systems gave way to digital files, customer service moved from the phone to email and online forms, and entire industries had to rethink how they operated. But on the flip side, the internet has generated a whole new system of delivering goods and services. It’s created tons of jobs in e-commerce, logistics, and technology. It has also introduced jobs for app developers, online content creators, social media managers, cybersecurity specialists, and so many others.
Platforms like YouTube have given rise to an entirely new way to get information, while e-commerce giants like Amazon have created jobs in warehousing, customer service, and supply chain management. Remote work opportunities have exploded with roles for virtual assistants, freelance writers, and digital marketers. The internet didn’t just replace jobs; it reshaped the workforce and opened doors to countless new opportunities.
Following similar paths
With all the unease about AI, it’s following a similar path. AI is creating opportunities in AI-assisted healthcare for medical imaging specialists and precision medicine analysts, as well as in education, with roles focusing on developing AI-powered learning systems and designing personalized curricula. You’ll also find growing demand in fields like law (e-discovery and contract analysis), finance (AI-driven risk modeling and fraud detection), and manufacturing (predictive maintenance and smart automation). Chapter 3 explores the path to becoming an AI pro, along with the wide range of opportunities and industries it’s transforming.
Transforming T&D job opportunities
Just like the internet revolutionized the job market, creating roles for social media managers, SEO specialists, and online course creators, AI is reshaping T&D by introducing innovative jobs that redefine how people teach, learn, and grow. Here’s a sampling of some new opportunities that are paving the way for a more dynamic and personalized future in T&D:
AI Instructional Designer
AI Integration & Curriculum Consultant
AI Ethics & Compliance Trainer
AI Training Project Manager
Chatbot, VR, & Simulation Developer
Learning Data & Analytics Specialist
AI Learning Systems Support Specialist
Lifelong Learning Strategist (AI Focus)
AI-Powered Assessment Developer
Prompt Engineer for Training Tools
UX Designer for Learning Technologies
Data Annotator for AI Training Content
So fear not. The potential of AI to transform industries and generate entirely new career paths mirrors the internet’s impact, offering a future of innovation, reinvention, and expanded opportunities. Just like the internet of the 1990s, AI is poised to revolutionize the workforce and open new doors of opportunity. It’s not about replacing workers; it’s about redefining their roles in the workplace and seizing the opportunities of the future. You either embrace the change or become a dinosaur.
Forging a Path to Success
Here’s a quick example of AI in action: I originally titled this chapter “Transforming T&D with AI.” You’ll probably agree that’s not exactly gripping. So, I prompted ChatGPT for a little creativity, asking it for five options for “Transforming T&D with AI” starting with a gerund. (Learn about prompting in Chapter 5.) Following is a small nibble of what AI can offer. I could have prompted for more, but No. 1 hit the mark.
The following sections don’t simply describe what AI can do; they highlight strategic power moves. With AI riding shotgun, your initiatives don’t just run smoothly; they soar. Innovation meets efficiency, creating a future where your organization thrives at the speed of change.
Enhancing employee management
By leveraging AI’s employee management capabilities, organizations can foster a more stable, skilled, and secure work environment in the following ways:
Adaptive learning and skills analysis:
AI customizes training, adjusts pacing, and identifies skill gaps for targeted development.
AI predictive analytics:
AI’s analytics identify turnover risks and enable proactive HR interventions.
Cross-functional training:
AI created virtual simulations exposing employees to different roles, thereby fostering adaptability.
Personalized employee experience:
AI tailors benefits, career growth, and recruitment for better job satisfaction and retention.
Workplace safety and risk management:
AI predicts hazards, monitors compliance, and enhances safety training with VR/AR. (Find out more about each in
Chapters 16
and
17
, respectively.)
Gaining the competitive advantage
Staying competitive in today’s market means embracing innovative technologies — and that includes how companies train and develop their workforce. AI plays a key role not just in tracking industry trends and competitors’ strategies, but also in shaping smarter training programs. By analyzing skill gaps, personalizing learning experiences, and forecasting future needs, AI helps organizations build agile, future-ready teams.
With AI-driven analytics, businesses can streamline operations, boost efficiency, and spark innovation — both in how they work and how they learn. This dual impact enables them to adapt quickly to market changes while setting new benchmarks for delivering exceptional products and services. For example, companies like Netflix use AI not only to track content trends but also to train teams based on real-time audience insights and global preferences.
Extending markets and customer relations
Expanding into new markets and building strong customer relationships are key to driving business growth and staying competitive. With AI, organizations can strategically tap into global markets, connecting with diverse customer segments and creating new revenue streams. This means rolling out targeted marketing campaigns and personalized engagement strategies that resonate with new and existing customers/clients.
This is where AI-powered T&D makes a difference. By equipping employees with the skills and knowledge to understand global market trends, engage customers more effectively, and deliver top-tier service, organizations empower their teams to navigate new markets with confidence. Ongoing learning fueled by AI doesn’t just enhance customer satisfaction and loyalty — it also drives long-term success, sustainable growth, and profitability.
Optimizing operational efficiency
Boosting operational efficiency is essential for increasing productivity and reducing costs. Organizations can achieve this by minimizing errors through quality control, streamlining workflows to save time, and enhancing job performance with effective task management and smart resource allocation. By continuously refining processes and adopting technology-driven solutions, businesses boost output and improve customer satisfaction.
T&D combined with AI plays a vital role in this effort. Targeted training programs focused on quality control, process improvement, and task management will equip employees with the skills to put these strategies into practice. Continuous professional development keeps teams updated on the latest technologies and best practices, enabling them to lead ongoing improvements. This focus on employee growth not only enhances individual performance but also elevates overall organizational efficiency and effectiveness, securing long-term success.
Enhancing skill development
Building strong skills is key to empowering employees and maintaining an edge in today’s fast-paced market. Organizations focus on developing job-specific expertise, enhancing technical abilities, and sharpening soft skills through targeted training programs and workshops — fostering a culture of continuous learning and growth.
With AI-powered tools, companies can deliver personalized learning by identifying skill gaps and recommending tailored training. AI also enables adaptive learning, adjusting content in real time to fit each employee’s pace and needs. This makes skill development more efficient and ensures employees stay current with the knowledge and competencies their roles demand.
By integrating AI into T&D, businesses make their programs more effective, responsive, and impactful. The result is a highly skilled workforce that drives innovation, maximizes performance, and maybe even enjoys compliance training — all while keeping the organization a smart step ahead of the competition.
Nurturing leadership and management skills
Strong leadership and effective management are the cornerstones of organizational success. To support this, organizations invest in training programs that help employees develop leadership qualities and enhance management skills for supervisors and managers at every level, from frontline supervisors to senior executives. These initiatives empower leaders to inspire their teams, foster innovation, reduce turnover, and achieve strategic goals with confidence and clarity.
By analyzing individual leadership styles and management techniques, AI-driven tools provide personalized feedback and development plans tailored to each leader’s needs. Advanced simulations and AI-powered scenario-based training allow leaders to practice decision-making and problem-solving in realistic, risk-free environments, sharpening their skills for real-world challenges.
AI also tracks progress and evaluates training effectiveness, offering insights to refine leadership development programs continuously. While incorporating AI into these initiatives, organizations can cultivate adaptive, forward-thinking leaders who are equipped to tackle complex challenges and steer their teams toward sustained success.
Personalizing onboarding and orientation
Smooth onboarding and a solid orientation program help new hires feel like part of the team from day one. When companies take the time to offer clear training, useful resources, and ongoing support, new employees can hit the ground running. A thoughtful approach doesn’t just speed up the learning curve — it also boosts engagement and helps people stick around for the long haul. Here are some of the ways in which AI can help accomplish this:
Providing an interactive, adaptive learning experience that adjusts based on the employee’s progress and feedback.
Offering real-time support, answering questions, and guiding new hires through the initial stages of their integration.
Creating a more efficient and engaging onboarding process that helps new employees quickly acclimate to their roles and become productive members of the team.
Using gamification techniques to make learning fun and motivate employees through challenges, rewards, and progress tracking.
Streamlining the onboarding process and supporting long-term employee satisfaction and retention.
Encouraging continuous learning
Encouraging continuous learning is vital for building a skilled, adaptable workforce. Organizations can foster a culture of growth by offering ongoing opportunities like workshops, seminars, games, podcasts, and online courses that help employees stay current and expand their expertise. This not only empowers them to innovate and adapt but also drives progress toward organizational goals.
AI can strengthen this commitment by delivering personalized learning experiences. By analyzing skills, interests, and goals, AI-powered platforms recommend tailored training, provide real-time feedback, and adjust content to suit individual needs. They can also identify emerging trends and skill gaps, helping organizations keep training programs relevant. Integrating AI into T&D strategies creates a more dynamic, responsive learning environment — fueling growth and keeping both employees and businesses competitive.
Processing emotions
AI is getting better at “reading the room,” but it’s not there yet. By analyzing tone, facial expressions, and behavior, it’s learning to respond in more human ways (though it still struggles with awkward silences and office birthday parties). In T&D, this emotional awareness helps personalize learning. If a learner seems frustrated (maybe sighing or hesitating) AI can offer encouragement, simplify the material, or suggest a break. When someone’s engaged and confident, AI might dial up the challenge to keep them motivated. The result? Smarter, more responsive training that meets learners where they are.
Strengthening compliance and safety training
Ensuring compliance with regulations and promoting workplace safety are nonnegotiable priorities for organizations. Through comprehensive T&D programs focused on regulatory requirements and safety protocols, organizations reduce risks, enhance employee well-being, and maintain legal compliance. These safety training initiatives foster a culture of vigilance and responsibility, creating a secure environment where employees can perform their duties confidently and without undue risk.
AI strengthens T&D efforts by automating content delivery, tracking regulatory changes, and analyzing safety data to identify potential hazards. AI-driven simulations and virtual reality provide immersive, hands-on learning experiences that boost understanding and engagement. This proactive integration of AI and T&D ensures a safer, more compliant workplace — protecting both employees and the organization.
Supporting career development
Supporting career development is crucial for employee satisfaction and retention. Organizations provide pathways for career advancement through mentorship programs, coaching opportunities, and professional development initiatives. By investing in employee growth and offering clear opportunities for promotion, organizations cultivate loyalty and commitment, ultimately enhancing productivity and fostering a motivated and engaged workforce. Career development programs also reduce turnover costs and support succession planning
AI can improve career development by creating personalized growth plans for each employee based on their skills, goals, and performance. AI platforms can analyze individual strengths and suggest relevant training, mentorship, and career paths within the company. It can also provide real-time feedback and insights to help employees track their progress and make better decisions. By using AI, organizations can offer more targeted support, boosting employee engagement, retention, and success.
Promoting cross-functional training
Cross-functional training initiatives enable employees to gain diverse skills and perspectives across different departments or functions within the organization. By facilitating opportunities for employees to collaborate and learn from colleagues in other areas, organizations foster a multidisciplinary approach to skills development that enhances teamwork, innovation, and problem-solving capabilities. Cross-functional training also prepares employees for future leadership roles by broadening their understanding of organizational dynamics and promoting an inclusive approach to achieving business objectives.
AI enhances cross-functional training by analyzing employees’ skills and career goals to recommend personalized learning. It facilitates virtual collaboration, tracks participation, and identifies leadership potential. This approach improves knowledge-sharing, team cohesion, and organizational understanding.
SHIFTING FROM SKEPTICISM TO NECESSITY: A LESSON FROM HISTORY
Although AI has really taken off in the past few years, the idea behind it isn't exactly new. The concept began to take shape in the mid-20th century and has been evolving for decades. In 1950, mathematician Alan Turing introduced his fascinating concept of a “universal machine” that could simulate the behavior of any other machine. His idea was a huge steppingstone for the technology that’s now called AI.
Then, in 1956, the term artificial intelligence was coined at the Dartmouth Summer Research Project on Artificial Intelligence, which was basically a big launch event for AI. Early computer scientists like John McCarthy, Marvin Minsky, and Allen Newell gathered at the Dartmouth workshop to share their visions of machines that could mimic HI. They focused on symbolic reasoning and problem-solving, leading to some of the first AI programs that were able to play chess or solve math problems.
But, like anything else, AI has had its ups and downs. During some of the tough times, known as AI winters, progress slowed because of high expectations and limited computing power. It’s interesting to think about how skepticism has been a part of every journey of technology. For instance, Ken Olsen, who cofounded pioneering computer manufacturer Digital Equipment Corporation, once famously said, “There is no reason for any individual to have a computer in their home.” Fast-forward to today, and computers are an essential part of everyday life. Fortunately, with advancements in machine learning, neural networks, and big data in the 21st century, AI has seen a major revival.
Although the technology has come a long way, human curiosity about creating intelligent machines has deep historical roots. And it’s still evolving. Take Apple’s AI, for example. Now, as you’re writing an email, you can adjust its tone in the application instead of copying and pasting your text into a separate chatbot. This integrated AI makes the whole process smoother and more user-friendly. Who knows? Soon, AI may be able to nudge you to take a coffee break before you realize you need one!
So, while some people may still think AI is just a passing trend, history has shown that skepticism often gives way to necessity — just like with computers and the internet.
Avoiding Overreliance on AI
As powerful as AI is, relying on it too much can sometimes lead to facepalm moments. (You know, when your hand slaps your forehead like the emoji but with a little more flair.) I found this out the hard way when I was on a tight deadline and turned to my trusty AI tool for a quick fix. Well, “trusty” turned out to be a bit of a stretch. For what felt like forever (okay, it was 25 minutes), I kept getting the same annoying message. I discovered that even AI needs an occasional time-out!
When I’m under extreme pressure, there’s no room for excuses. So, I rolled up my sleeves and fixed my issue the old-fashioned way — using my trusty HI. And the best part is, I can always rely on my intelligence when I’m in a jam. It never (or rarely) takes a break and doesn’t need a time-out.
I had a wake-up call about how tech-dependent I’ve become when my husband and I took a trip to Mallorca, Spain. I rented a car, got an international driver’s license, and had international cell phone service activated. (Or so I thought.) The provider even sent me a text saying they’d charged my credit card for international service. Well, guess what? When we landed in Spain, I had no international service. That meant no GPS, no way to communicate, and no translation app. My phone was basically an expensive paperweight.
Sure, we had the rental car’s GPS, so getting around wasn’t a problem. But every time we got in the car, my brain whispered, What if we need help? What if the car breaks down? What if we’re stranded on some desolate road in the middle of nowhere? And the worst-case scenario: What if we have an accident? None of these thoughts ever crossed my mind before the era of GPS and smartphones. Back then, it was, Oh look, sheep in the road! Let’s take a picture! We made a wrong turn — let’s see what we can find down this way. Now it’s, How would we explain this to Spanish emergency services without Google Translate?
Anyway, when we got home, I called my cell provider to find out what went wrong. Turns out, the person I spoke with had charged my card but forgot the tiny detail of actually activating the international service. Apparently, they thought I wanted to donate money to the International Fund for Frustrated Travelers.
This incident got me thinking about everyone’s increasing reliance on technology. It’s a powerful tool — until it fails. Overreliance on technology can leave us stranded, like a car that runs out of gas in the middle of nowhere. The key is balance: Technology should enhance, not replace, our skills. When it works, the journey is seamless; when it doesn’t, we must successfully navigate on our own.
So, here’s the lesson: The next time you’re preparing for a training session, pack your flare gun and a homing pigeon (metaphorically speaking) and be prepared for the unexpected.
Use technology as a tool, not a crutch.
It should enhance your skills, not replace them.
Embrace adaptability.
When the equipment goes down, your ability to pivot will shine.
Be confident in your abilities.
No matter how smart the technology is, you’re smarter.
Understanding AI’s Achilles' Heel
Achilles was a legendary Greek hero who was unstoppable in battle, except for one tiny problem: his heel. As told in Homer’s Iliad, his mother dipped him in the River Styx to make him invincible but held him by the heel, leaving that one spot unprotected. That weakness eventually led to his downfall, giving us the term “Achilles’ heel.”
Like Achilles, AI is a powerhouse — it can help you work smarter, faster, and communicate more clearly. But if you rely on it too much or use it blindly, it can trip you up. Overdependence on AI can dull your judgment, blur your critical thinking, or lead to mistakes when the information it gives you is wrong or biased. The key? Use AI as your sidekick, not your crutch. Real strength comes from combining smart technology with sharp human insight.
While AI is a powerful tool, it has limitations. It often struggles with originality, context, and emotional depth. It operates within predefined boundaries that can restrict innovation. Unlike humans, AI can’t make intuitive leaps, form interdisciplinary connections, or assess ethical and moral values in a meaningful way. It relies heavily on existing data, which makes it less adaptable to cultural shifts, evolving language, and personal nuances. Furthermore, it can unintentionally spread misinformation or disinformation, especially when its outputs are based on flawed, outdated, or biased sources.
Have you ever heard the phrase garbage in, garbage out (GIGO)? It’s a simple but powerful expression in computing: If you feed a system bad data, you’ll get bad results (see Figure 1-1). This concept has been around since the early days of computers.
Peter Hermes Furian/Adobe Stock Photos
FIGURE 1-1: Garbage in, garbage out.
Here’s how this applies to AI: If the AI tool is fed bad data, it will spit out questionable, incorrect, or incomplete results. Plus, different AI tools may produce different responses. One AI tool may be good at summarizing articles, while another excels at creative writing. And beyond that, some may focus on data analysis, while others specialize in customer support or even language translation. The capabilities can vary widely depending on what the AI was designed to do. Also, biases in the training data can lead AI to amplify stereotypes or omit important perspectives.
While AI brings tremendous power to T&D, human intelligence (HI) remains the X-factor. Take medical imaging, for example: AI can quickly detect patterns in X-rays or MRIs like a supercharged assistant, but it’s the human expert who interprets those findings in context, drawing on patient history, symptoms, and subtle cues that AI might miss. Similarly, in the legal profession, AI can analyze vast amounts of case law and identify relevant precedents in seconds, yet it’s the lawyer’s judgment and experience that shape how that information is applied to each unique case. The best results are when AI’s speed meets human insight, experience, and judgment. Whether in healthcare, law, or corporate upskilling, it’s this partnership that leads to smarter, more effective learning and delivery.
Looking to the Future
Not only will AI become smarter in the future, but the technology will be significantly more affordable and accessible. Right now, the big tech giants are leading the way, pushing the limits of innovation. But as more countries and companies join the race, competition will ignite breakthroughs that drive costs down, making AI available to everyone. What was once exclusive to large enterprises will soon be within reach for businesses of all sizes, revolutionizing industries, including T&D.
Imagining exciting new prospects
The future of AI in T&D isn’t just about making training cheaper or more accessible; it’s about fundamentally transforming how humans acquire and apply knowledge. What seems futuristic today may be tomorrow’s reality. History is full of once-unbelievable ideas that became part of everyday life. Need a reminder? Here are just a few things that made the leap from fiction to reality:
Video calls:
Once imagined in sci-fi shows like
The Jetsons, they’re
now part of daily life.
Self-driving cars:
A staple of sci-fi movies, they’re now being tested in cities around the world.
AI-generated content:
From writing and art to music and video, AI is now a creative partner.
Voice assistants:
Talking to machines like Siri, Alexa, or Google Assistant would’ve seemed far-fetched decades ago.
Facial recognition:
A futuristic security measure in spy thrillers, now used in smartphones, airports, stores, banks, and workplaces.
Smart homes:
Lights, thermostats, and appliances that respond to your voice or phone, just like in old sci-fi pics.
Robotic surgery:
Precision robotic tools assist doctors during surgery, offering steady hands and faster recovery.
3D printing:
Building real objects from digital designs, including prosthetics, tools, and even food.
Wearable tech:
From fitness trackers to smartwatches that monitor your health in real time.
Space travel:
Not just landing on the moon, but now commercial space flights with companies like SpaceX and Blue Origin.
Drones:
Used for deliveries, photography, farming, and even emergency response.
Language translation devices:
Real-time translators now exist, making multilingual communication a snap.
Biometric security:
Fingerprint and retina scanning once reserved for spy films are now unlocking your phone and doors.
Securing your place in the future
In a November 10, 2024, article, Nichol Bradford, executive-in-residence for AI+HI at SHRM, stated:
The landscape of learning and development (L&D) is undergoing an unprecedented transformation, driven by the rise of AI. Today, the global L&D market is valued at more than $350 billion, and over the next five years, it’s expected to grow significantly, fueled by advancements in artificial intelligence that promise to make corporate learning more adaptable, relevant, and personalized than ever before. This evolution is essential as organizations face the challenge of equipping their workforce with the skills needed for a fast-changing world.
So, how does the Training Emporium (which I cover in Chapter 2) secure your place in the future? Imagine this: You’re sitting at your desk when an email from your manager pops up: Congrats! You’re now leading the new project to incorporate AI technology into our onboarding curriculum. You walk into their office and say, “I didn’t volunteer for this.” “No, you didn’t,” they reply, “but you’re the best person for the job and you’ve been voluntold [volunteered + told]”. In this moment, you’re faced with a choice: Step up or step aside.
AI is reshaping the way people work, and those who adapt will thrive. Those who resist may find themselves left behind or left out. The reality is simple: Be ready or be gone. Your role is evolving, and the opportunity to welcome this change is in your hands whether you volunteer or are voluntold. The Training Emporium (at whichever level you enter) can prepare you to thrive.
