Up the Organization E-Book

Robert C. Townsend

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Serie: J-B Warren Bennis Series
• Sprache: Englisch

Seitenzahl: 216

Veröffentlichungsjahr: 2011

Beschreibung

Although it was first published more than thirty-five years ago, Up the Organization continues to top the lists of best business books by groups as diverse as the American Management Association, Strategy + Business (Booz Allen Hamilton), and The Wharton Center for Leadership and Change Management. 1-800-CEO-READ ranks Townsend's bestseller first among eighty books that "every manager must read." This commemorative edition offers a new generation the benefit of Robert Townsend's timeless wisdom as well as reflections on his work and life by those who knew and worked with him. This groundbreaking book continues to remind us not to get mired in all those sacred organizational routines that stifle people and strangle both profits and profitability. He shows a way to humanize business and a way to have fun while making it all work better than it ever worked before.

Leseprobe

Table of Contents

Title Page

Copyright Page

A WARREN BENNIS BOOK

BOOKS IN THE WARREN BENNIS SIGNATURE SERIES

Foreword

PUBLISHER’S NOTE

Robert Townsend’s Cure for Management Heartburn

How Robert Townsend Talked Me out of Getting an MBA

Up the Publisher: On Editing Robert Townsend

Dedication

Epigraph

WHAT THIS BOOK IS

MEMORANDUM

A

ADVERTISING

ALPHABETICAL ORDER

ASSISTANTS-TO AND MAKE-WORKING

B

BIBLIOGRAPHY

BIG WHEELS IN LITTLE COMPANIES

BOSS, HOW TO RETIRE THE

BUDGETS

C

CALL YOURSELF UP

CHAIRMAN OF THE EXECUTIVE COMMITTEE

COMPROMISE AND KING SOLOMON

COMPUTERS AND THEIR PRIESTS

CONFERENCE BOARD: WHAT OTHERS DID, DON’T

CONFLICT WITHIN THE ORGANIZATION

CONTACTS

CONTROLLERS AND ACCOUNTING

CONVICTION VS. EGO

D

DECISIONS

DELEGATION OF AUTHORITY

DIRECTORS, BOARD OF: THE BACK-SEAT DRIVERS

DISOBEDIENCE AND ITS NECESSITY

E

EJACULATION, PREMATURE

EMPLOYMENT CONTRACTS AND WHY NOT

EPAULETS FOR THE CHIEF EXECUTIVE

EXCELLENCE: OR WHAT THE HELL ARE YOU DOING HERE?

EXCUSES

EXPENSE ACCOUNTS: THEORY X DISEASE

F

FAIRNESS, JUSTICE, AND OTHER ODDITIES

FAMILY BAGGAGE

FIRING PEOPLE

G

GEOGRAPHY, RESPECT FOR

GIFTS FROM SUPPLIERS

GOING A LITTLE BIT PUBLIC

H

HARVARD BUSINESS SCHOOL

HEADHUNTERS

HUBRIS, THE SIN OF

I

INCENTIVE COMPENSATION AND PROFIT SHARING

INDIRECTION: DON’T NEGLECT IT

INSTITUTION, ON NOT BECOMING AN

INVESTMENT BANKERS

INVESTORS: KEEPING THEM INFORMED

J

JOB DESCRIPTIONS—STRAIT JACKETS

K

KILLING THINGS, V.P. IN CHARGE OF

L

LABOR UNIONS

LAWYERS CAN BE LIABILITIES

LEADERSHIP

M

MANAGEMENT AND “TOP” MANAGEMENT

MANAGEMENT CONSULTANTS

MARKETING

MARS, MAN FROM

MEETINGS

MEMORANDUM, THE LAST

MERGERS, CONGLOBULATIONS, AND JOINT FAILURES

MESSAGE TO CHIEF EXECUTIVES

MISTAKES

MISTRESSES

MOONLIGHTING

MOVING THE HEAD OFFICE

N

NEPOTISM, THE SMELL OF

NO-NO’S

O

OBJECTIVES

OFFICE HOURS

OFFICE PARTY, HOW NOT TO DO THE ANNUAL

ORGANIZATION CHARTS: RIGOR MORTIS

P

PEOPLE

PERSONNEL (PEOPLE VS.)

PLANNING, LONG-RANGE: A HAPPENING

POLICY MANUALS

P.R. DEPARTMENT, ABOLITION OF

PRESIDENT’S SALARY (IS HE REALLY WORTH $250,000?)

PROMISES

PROMOTION, FROM WITHIN

PUBLIC ACCOUNTANTS AND THE AUDIT COMMITTEE

PURCHASING DEPARTMENT

PUTTING ON WEIGHT

R

RACISM

REORGANIZING

RETIREMENT, MANDATORY

S

SALARY REVIEW: ANNUAL ENCOUNTER GROUP

SALESMEN

SECRECY: A CHILD’S GARDEN OF DISEASES

SECRETARY, FREEDOM FROM A

SMALL COMPANIES

STAFF SERVICES (STENO POOL)

STOCKHOLDERS

STOCK OPTIONS AND DEMOCRACY

T

TAX ADVICE

TEAMS, TWO-MAN—GOOD AND BAD

TELEPHONE OPERATORS

THANKS

TIME: THREE THOUGHTS ON IT

TITLES ARE HANDY TOOLS

TOO MUCH VS. TOO LITTLE

TRAINING

U

UNDERPAID

V

VACATION POLICY: GO WHEN YOU PLEASE

W

WASHINGTON, D.C., RELATIONS WITH

WEARING OUT YOUR WELCOME

APPENDIX: RATE YOUR BOSS AS A LEADER - Score each characteristic from 0 to 10

Appendix A: Townsend’s Third Degree in Leadership

Appendix B: No Reserved Parking: The Guerrilla Life of Robert Townsend

FURTHER “UP THE ORGANIZATION”

Acknowledgments

Copyright © 2007 by the Townsend Family Trust. All rights reserved.

Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741 www.josseybass.com

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Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation.You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

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The chapter titled “Further ‘Up the Organization’” was originally published in the July 1970 issue of Playboy.

Library of Congress Cataloging-in-Publication Data

Townsend, Robert, 1920-1998

Up the organization : how to stop the corporation from stifling people and strangling profits / Robert Townsend ; foreword by Warren Bennis.—Commemorative ed.

p. cm.

ISBN 978-0-7879-8775-6 (cloth)

1. Management. I. Title.

HD31.T67 2007

658—dc22

2007007195

HB Printing

A WARREN BENNIS BOOK

This collection of books is devoted exclusively to new and exemplary contributions to management thought and practice. The books in this series are addressed to thoughtful leaders, executives, and managers of all organizations who are struggling with and committed to responsible change. My hope and goal is to spark new intellectual capital by sharing ideas positioned at an angle to conventional thought—in short, to publish books that disturb the present in the service of a better future.

BOOKS IN THE WARREN BENNIS SIGNATURE SERIES

BrandenSelf-Esteem at WorkMitroff, DentonA Spiritual Audit of Corporate AmericaScheinThe Corporate Culture Survival GuideSampleThe Contrarian’s Guide to LeadershipLawrence, NohriaDrivenCloke, GoldsmithThe End of Management and the Rise of Organizational DemocracyGlenLeading GeeksCloke, GoldsmithThe Art of Waking People UpGeorgeAuthentic LeadershipKohlrieserHostage at the TableRhodeMoral LeadershipGeorgeTrue North

FOREWORD