Table of Contents
Praise
Title Page
Copyright Page
Dedication
Acknowledgements
Introduction
Parallels . . . Sport and Business
THE NINE QUALITIES OF WINNING TEAMS
THE NINE QUALITIES OF WINNING TEAMS
CHAPTER 1 - A SENSE OF PURPOSE: A MEANINGFUL GOAL
CHAPTER 2 - TALENT
CHAPTER 3 - LEADERSHIP
What Makes a Leader Effective?
Core Leadership
The Personality Mix
CHAPTER 4 - THE GAME PLAN
Creating Your Personal Action Plan
The ABCs to Success
CHAPTER 5 - COMMITMENT
1. Perseverance Is the Quality of a Winner
2. Discipline Is Another Characteristic of Commitment and Winning
CHAPTER 6 - FEEDBACK
The Score
Accountability and Responsibility
Acknowledgement
Positive Feedback
CHAPTER 7 - CONFIDENCE
Success
Preparation
Conscious Breathing - “Breath is life . . . and power”
CHAPTER 8 - CHEMISTRY
The Team Retreat
The Law of the Jungle
CHAPTER 9 - IDENTITY
Love and Fear
CHAPTER 10 - CHARACTER AND A WINNING FORMULA
Mind, Body, Spirit
The Character of Winners and Losers: A Contrasting Study
Toyota: A Winning Corporation
EVALUATE:
CHAPTER 11 - DIFFERENT TEAMS, DIFFERENT DEMANDS
Different Sports, Different Business Processes/Different Coaching
The Game of the Plan
The Flow Game
The “I” Game
Different Stages
CHAPTER 12 - APPLICATIONS AND TEAM EXERCISES
Nine Team Insight Exercises
REFERENCES
BIBLIOGRAPHY
INDEX
More Praise forWhy Teams Win
“Dr. Miller has really hit on the basic principles of building a successful team. The Nine elements provide the blueprint for all coaches.”
—Mark Messier, Former NHL Star, and Stanley Cup Champion
“Saul Miller is an expert on building winning teams. As I have learned more and more about Toyota it is clear that the key to their success is building winning teams, from the close-knit board of directors at the top to the working-level team member on the shop floor. The company is a collection of teams that are aligned through a very strong set of common values, a vision of benefitting society at the top, and aligned goals and metrics from top to bottom. This book provides important insights on how you can develop winning teams from top to bottom.”
—Jeffery K. Liker, Professor of Industrial and Operations Engineering,University of Michigan; Author, The Toyota Way, Toyota Talent,Toyota Culture: The Heart and Soul of the Toyota Way
“In Why Teams Win Dr. Miller describes 9 key elements of team success including fundamentals like leadership, commitment, and chemistry. This book is full of excellent information for anyone wanting to build a winning team.”
—Kelly Hrudey, NHL Veteran, Broadcaster, Analyst HockeyNight in Canada
“In Why Teams Win, Dr. Miller generously shares many insights, discoveries, useful tools, and a lifetime of helpful information, distilled from the front lines of many professions.”
—Al Secunda, Author (Ultimate Tennis, The 15 Second Principle),Consultant, Musician
Copyright © 2009 Dr. Saul Miller
Care has been taken to trace ownership of copyright material contained in this book. The publisher will gladly receive any information that will enable them to rectify any reference or credit line in subsequent editions.
Library and Archives Canada Cataloguing in Publication Data
Miller, Saul, 1942-
Why teams win : 9 keys to success in business, sport, and beyond / Saul Miller.
Issued also in electronic format.
eISBN : 978-0-470-73695-1
1. Teams in the workplace. 2. Teamwork (Sport). 3. Success. I. Title.
HD66.M54 2009
658.4’022
C2008-907845-4
Editorial CreditsEditor: Karen Milner Project Manager: Elizabeth McCurdy
John Wiley & Sons Canada, Ltd. 6045 Freemont Blvd. Mississauga, Ontario L5R 4J3
To all those who put their team first
ACKNOWLEDGEMENTS
Why Teams Win is all about teamwork, and I was fortunate to have a team of talented individuals whose efforts and ideas helped make the book possible. I wish to acknowledge Karen Milner, Elizabeth McCurdy, Jennifer Smith, and the team at John Wiley and Sons for their vision and editorial support. I also wish to acknowledge Garfield Lindsay Miller and Dr. Laara K. Maxwell, my home team, for their trusted, critical feedback. Garfield’s insight and feedback, and his kaizen attitude over the past three years, have been invaluable.
Also, much thanks to the following who contributed both personally and indirectly by providing comments, insights, and the opportunity that led to the writing of Why Teams Win: Dan Allen, Steve Ballmer, R. Meredith Belbin, Ken Blanchard, D’Arcy Boulton, Bill Bradley, Alan Brahmst, Bev Brown, Michael Campany, Bruce Castoria, Craig Channell, Annemarie Chapman, Richard Church, Brady Clark, Shaun Cloustan, James Co, Matt Cohen, Jim Collins, Kevin Constantine, Geoff Courtnall, Stephen Covey, Marc Crawford, Mark D’Silva, Willie Desjardins, Robert Dirk, Derek Dorsett, John Dowling, Peter Drucker, Team Fenson, Michael Goldberg, Forest Gregg, Glen Hanlon, Bret Hedican, Darby Hendrickson, Clark Higgins, Ken Hitchcock, Larry Huras, Gord Huston, Clark Higgins, Dick Irvin, Phil Jackson, Shiv Jagday, Davey Johnson, Mike Keenan, Robert Keidel, Alan Kerr, Steve Kerr, Bob Knight, Rich Kromm, Nadira Laing, Tom Landry, David Lanphear, Rick Lanz, Greg LeMond, Rick Ley, Jeffery Liker, Vince Lombardi, Ed Lukowich, Morris Lukowich, Bas Lycett, Lorna MacDougall, Joe MacIlvaine, Sharon MacKay, Len McNealey, John Maxwell, Scott Mellanby, Gary Meredith, Mark Messier, Henry Mintzberg, Mike Moore, Joe Namath, Harry Neale, Andrea Neil, Roger Neilson, Merlin Olsen, Charles Ottewell, Bill Parcells, Sam Perlozzo, Even Pellerud, Bryant Perrier, Jim Poling, Pat Quinn, F. David Radler, Vic Rapp, Joseph Ravitch, Doug Reisborough, Branch Rickey, John Robinson, Gervais Rioux, Cliff Ronning, Bill Russell, Kris Russell, Jerrid Sauer, Johan Sauer, Dave Scatchard, Rodger Schmidt, Don Shula, V.J. Singh, Marshall Starkman, Roger Staubach, Casey Stengel, David Thielen, Joe Thornton, Y.A. Tittle, Barry Trotz, Bruce Tuckman, Bob Tunstead, Bill Walker, Tom Ward, Karen Watson, Tom Webster, Charlie Weis, Dave “Tiger” Williams, David Wolfe, Mitchell Wolfe, Eric Wright, Martin Wright, and Steve Yzerman.
INTRODUCTION
When a group of people come together and dedicate themselves towardsa common goal, incredible things are possible.
For over a quarter of a century, I’ve had the good fortune to work with teams of dedicated individuals . . . all kinds of teams. I’ve worked with professional sport teams in the National Football League, National Hockey League, Major League Baseball, the National Basketball Association, and with national, Olympic, and collegiate teams in over thirty different sports. While I was consulting with them, these athletes and teams won championships like the World Series and the Stanley Cup, as well as national and conference titles and Olympic medals.
During this time I’ve also consulted with corporate teams in sales, service, management, and manufacturing in a variety of industries across North America. Some of these groups increased their sales volume 100 percent, some doubled shareholder value, and others not only exceeded profit targets but were repeatedly listed nationally as a top 50 company to work for. I’ve also run medical and rehab teams in which the focus was helping people regain their health and return to productive life. In every case, the challenge involved helping people work together and perform to the best of their abilities. As such, I find the team experience an exciting and meaningful challenge.
Growing up, I played a lot of team sports. I was fortunate to play for teams that won city championships in high school and a national championship in college, and later to work with elite sport, corporate, and health service teams as a professional. Being part of a winning team is a satisfying and exhilarating experience. People often compare the feeling of winning to sex. Indeed, neuropsychologists tell us that for competitive people winning triggers a release of dopamine, a feel-good hormone and neurotransmitter that creates pleasurable emotions and contributes to the intense sense of satisfaction that winning provides.
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!