Table of Contents
Praise
Title Page
Copyright Page
Dedication
Foreword
The Author
Acknowledgements
Introduction
Chapter 1 - IT and Broader Company Vision
Definition of World Class IT
Example: IT’s Saving Role at United Airlines
Example: IT at McKesson as Corporate Glue
Five Principles of World Class IT
What This Book Will Do
Chapter 2 - Principle 1: Recruit, Train, and Retain World Class IT People
The Future of Work
Best Buy’s ROWE
Ten Subprinciples of the “People” Principle
Metrics
Connecting IT’s People Work with Its Greater Company Role
Chapter 3 - Principle 2: Build and Maintain a Robust IT Infrastructure
Seven Subprinciples of Infrastructure
Metrics
The Infrastructure Principle and Its Connection to IT’s Greater Company Role
Chapter 4 - Principle 3: Manage Projects and Portfolios Effectively
Testing IT’s Mettle
Eight Subprinciples of Project and Portfolio Management
Metrics
Effective IT Project and Portfolio Management and IT’s Wider Company Influence
Chapter 5 - Principle 4: Ensure Partnerships within the IT Department and with ...
Why Wasn’t Alignment Principle 1?
Five Subprinciples of Partnership within IT and with the Business
Metrics
IT’s Partnering with the Company and Its Broader Company Role
Chapter 6 - Principle 5: Develop a Collaborative Relationship with External Partners
Some Broad Considerations
Three Subprinciples of External Partnering
Metrics
External Partnering and IT’s Expanded Company Role
Conclusion
Notes
Bibliography
Index
Praise forWorld Class IT
“Technology and business leaders alike must understand how to use IT to their advantage. Today, all businesses are technology companies powered by people; it is simply a question of degree. Failure to understand this and to harness technology to a company’s advantage will result in one’s company being a follower in an industry as opposed to a shaper of it. In World Class IT, Peter High distills the key principles for business and IT leaders to follow to ensure that your company is a leader rather than a laggard.”
—Robert Willett, CEO, Best Buy International
“World Class IT taps the experience and advice of the world’s greatest thinkers in corporate technology and marries it with a simple, yet powerful working framework. Peter’s access to the best-of-the-best CIOs and his ability to boil their learnings down to the essentials is invaluable.”
—Gregor Bailar, former chief information officer, Capital One, and former chief information officer, NASDAQ
“Peter High has made a valuable, highly practical, and rigorous contribution to principles-based IT resource management. His IT management principles are products of insightful observations in first-hand work with accomplished CIOs. Peter has observed these CIOs transforming IT management in their organizations from a narrow ‘spectator support’ for their senior management teams to a ‘participative sport’ resulting in a strategic IT asset. This is an important read for CIOs and their IT management teams.”
—Richard Nolan, the Philip M. Condit Endowed Chair in Business Administration at the University of Washington, Foster School of Business, and the William Barclay Harding Professor of Business Administration at the Harvard Business School (emeritus)
“Peter High has uncovered and illuminated important principles that are relevant to any IT executive. We find that many of our most successful IT strategies are reflected in his framework, and I certainly learned from his research, as well.”
—Randy Spratt, executive vice president, chief information officer, and chief technology officer, McKesson
“Following the principles and subprinciples of World Class IT offers invaluable insights and will improve performance no matter the company.”
—Tim Harvey, former executive vice president of shared services and chief information officer, Hilton Hotels Corporation
Copyright © 2009 by John Wiley & Sons, Inc. All rights reserved.
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Library of Congress Cataloging-in-Publication Data
High, Peter.
World class IT: why businesses succeed when IT triumphs/Peter High; foreword by
Includes bibliographical references and index.
eISBN : 978-0-470-54371-9
1. Information technology—Management. 2. Information technology—Economic aspects. 3. Management information systems. I. Title.
HD30.2.H543 2009
004.068—dc22
2009033970
HB Printing
The Jossey-Bass Business & Management Series
For Michelle, who is in a class by herself
Foreword
Welcome to your World Class IT journey. Regardless of your background—whether you are an IT professional or a business user of IT—you should find this book easy to read, insightful, and applicable to your industry—past, current, or future. It undoubtedly will become one of the seminal, timeless treatises on the topic of achieving World Class IT.
Some of you may be curious about what World Class IT means and how you get there—you will find satisfaction to your curiosity. Some of you may be wondering what a journey toward World Class IT requires—you will find meaningful, illustrative insights through the examples that Peter cites. Some of you may already be committed to the journey toward World Class IT and wish to “turbo-charge” your efforts—the structure provided by Peter’s five principals can significantly accelerate your progress. And, some of you may already be well on your journey toward World Class IT—you will find confirmation that you are already doing many of the “right things,” as well as items that undoubtedly will complement, enhance, and “fill the gaps of” your current actions.
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!