World Class IT E-Book

Peter A. High

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch
• Veröffentlichungsjahr: 2009

Seitenzahl: 215

Beschreibung

World Class IT Technology is all around us. It is so pervasive in our daily lives that we may not even recognize when we interact with it. Despite this fact, many companies have yet to leverage information technology as a strategic weapon. What then is an information technology executive to do in order to raise the prominence of his or her department? In World Class IT, recognized expert in IT strategy Peter High reveals the essential principles IT executives must follow and the order in which they should follow them whether they are at the helm of a high-performing department or one in need of great improvement. * Principle 1: Recruit, train, and retain World Class IT people * Principle 2: Build and maintain a robust IT infrastructure * Principle 3: Manage projects and portfolios effectively * Principle 4: Ensure partnerships within the IT department and with the business * Principle 5: Develop a collaborative relationship with external partners The principles and associated subprinciples and metrics introduced in World Class IT have been used by IT and business executives alike at many Global 1000 companies to monitor and improve IT's performance. Those principles pertain as much to the leaders of IT as they do to those striving to emulate them.

Leseprobe

Table of Contents

Praise

Title Page

Copyright Page

Dedication

Foreword

The Author

Acknowledgements

Introduction

Chapter 1 - IT and Broader Company Vision

Definition of World Class IT

Example: IT’s Saving Role at United Airlines

Example: IT at McKesson as Corporate Glue

Five Principles of World Class IT

What This Book Will Do

Chapter 2 - Principle 1: Recruit, Train, and Retain World Class IT People

The Future of Work

Best Buy’s ROWE

Ten Subprinciples of the “People” Principle

Metrics

Connecting IT’s People Work with Its Greater Company Role

Chapter 3 - Principle 2: Build and Maintain a Robust IT Infrastructure

Seven Subprinciples of Infrastructure

Metrics

The Infrastructure Principle and Its Connection to IT’s Greater Company Role

Chapter 4 - Principle 3: Manage Projects and Portfolios Effectively

Testing IT’s Mettle

Eight Subprinciples of Project and Portfolio Management

Metrics

Effective IT Project and Portfolio Management and IT’s Wider Company Influence

Chapter 5 - Principle 4: Ensure Partnerships within the IT Department and with ...

Why Wasn’t Alignment Principle 1?

Five Subprinciples of Partnership within IT and with the Business

Metrics

IT’s Partnering with the Company and Its Broader Company Role

Chapter 6 - Principle 5: Develop a Collaborative Relationship with External Partners

Some Broad Considerations

Three Subprinciples of External Partnering

Metrics

External Partnering and IT’s Expanded Company Role

Conclusion

Notes

Bibliography

Index

Praise forWorld Class IT

“Technology and business leaders alike must understand how to use IT to their advantage. Today, all businesses are technology companies powered by people; it is simply a question of degree. Failure to understand this and to harness technology to a company’s advantage will result in one’s company being a follower in an industry as opposed to a shaper of it. In World Class IT, Peter High distills the key principles for business and IT leaders to follow to ensure that your company is a leader rather than a laggard.”

—Robert Willett, CEO, Best Buy International

“World Class IT taps the experience and advice of the world’s greatest thinkers in corporate technology and marries it with a simple, yet powerful working framework. Peter’s access to the best-of-the-best CIOs and his ability to boil their learnings down to the essentials is invaluable.”

—Gregor Bailar, former chief information officer, Capital One, and former chief information officer, NASDAQ

“Peter High has made a valuable, highly practical, and rigorous contribution to principles-based IT resource management. His IT management principles are products of insightful observations in first-hand work with accomplished CIOs. Peter has observed these CIOs transforming IT management in their organizations from a narrow ‘spectator support’ for their senior management teams to a ‘participative sport’ resulting in a strategic IT asset. This is an important read for CIOs and their IT management teams.”

—Richard Nolan, the Philip M. Condit Endowed Chair in Business Administration at the University of Washington, Foster School of Business, and the William Barclay Harding Professor of Business Administration at the Harvard Business School (emeritus)

“Peter High has uncovered and illuminated important principles that are relevant to any IT executive. We find that many of our most successful IT strategies are reflected in his framework, and I certainly learned from his research, as well.”

—Randy Spratt, executive vice president, chief information officer, and chief technology officer, McKesson

“Following the principles and subprinciples of World Class IT offers invaluable insights and will improve performance no matter the company.”

—Tim Harvey, former executive vice president of shared services and chief information officer, Hilton Hotels Corporation

Copyright © 2009 by John Wiley & Sons, Inc. All rights reserved.

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Library of Congress Cataloging-in-Publication Data

High, Peter.

World class IT: why businesses succeed when IT triumphs/Peter High; foreword by

Includes bibliographical references and index.

eISBN : 978-0-470-54371-9

1. Information technology—Management. 2. Information technology—Economic aspects. 3. Management information systems. I. Title.

HD30.2.H543 2009

004.068—dc22

2009033970

HB Printing

The Jossey-Bass Business & Management Series

For Michelle, who is in a class by herself

Foreword

Welcome to your World Class IT journey. Regardless of your background—whether you are an IT professional or a business user of IT—you should find this book easy to read, insightful, and applicable to your industry—past, current, or future. It undoubtedly will become one of the seminal, timeless treatises on the topic of achieving World Class IT.

Some of you may be curious about what World Class IT means and how you get there—you will find satisfaction to your curiosity. Some of you may be wondering what a journey toward World Class IT requires—you will find meaningful, illustrative insights through the examples that Peter cites. Some of you may already be committed to the journey toward World Class IT and wish to “turbo-charge” your efforts—the structure provided by Peter’s five principals can significantly accelerate your progress. And, some of you may already be well on your journey toward World Class IT—you will find confirmation that you are already doing many of the “right things,” as well as items that undoubtedly will complement, enhance, and “fill the gaps of” your current actions.