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Why do people behave in a certain way at work? What are their motivations? Is there a methodological approach that can be used to frame the different attitudes and actions taken by individuals within corporate organisations, in order to manage them in such a way as to foster situations of mutual benefit and synergy? The theoretical model of transactional analysis was created to answer questions such as these, i.e. to offer operational application to some of the main discoveries belonging to dynamic psychology and to the related mechanisms of functioning of our psyche. This operational manual explains how to better understand what motivations drive people to make decisions at work, what are the relative existential positions and how the constructive or destructive games that inevitably take place within companies develop. The ultimate aim is to provide not only practical tools for solving problematic and uncomfortable situations, but also a real means of empowerment for one's career and more generally for human resources management.
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Foreword
METHODOLOGICAL FOUNDATIONS OF TRANSACTIONAL ANALYSIS IN WORKING CONTEXTS
Introduction
Historical and methodological background on transactional analysis
A-B-C analysis and ego states
The need for recognition in working contexts
Interpersonal transactions and communication at work and the emergence of conflicts
THE USE OF TRANSACTIONAL ANALYSIS IN ORGANISATIONS AND WORKPLACES
The assumption of existential positions in work contexts
Practical examples of linear, cross transactions and possible conclusions
The life script in transactional analysis, the structuring of time and its influences in the workplace
The psychological contract in business organisations, games and rackets
Conclusions
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Why do people behave in a certain way at work? What are their motivations? Is there a methodological approach that can be used to frame the different attitudes and actions of individuals within corporate organisations, in order to manage them in such a way as to foster situations of mutual advantage and synergy? The theoretical model of transactional analysis was created to answer questions such as these, i.e. to offer operational application to some of the main discoveries belonging to dynamic psychology and to the related mechanisms of functioning of our psyche.
To succeed in this, this fascinating field of study assumes that it is possible to modify our possibilities of understanding and interacting with others through the recognition of our own existential position, as well as through the relationships between the different dynamics within the personality: parent, adult and child. The three stages of the ego take turns in taking control of an individual's cognitive states during the course of the day, giving rise to transactional phenomenology.