Not Everyone Gets A Trophy E-Book

Bruce Tulgan

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 311

Veröffentlichungsjahr: 2015

Beschreibung

Adapt your management methods to harness Millennial potential Not Everyone Gets a Trophy: How to Manage the Millennials provides employers with a workable game plan for turning Millennials into the stellar workforce they have the potential to be. The culmination of over two decades of research, this book provides employers with a practical framework for engaging, developing, and retaining the new generation of employees. This new revised and updated edition expands the discussion to include the new 'second-wave' Millennials, those Tulgan refers to as 'Generation Z,' and explores the ways in which these methods and tactics are becoming increasingly critical in the face of the profoundly changing global workforce. Baby Boomers are aging out and the newest generation is flowing in. Savvy employers are proactively harnessing the talent and potential these younger workers bring to the table. This book shows how to become a savvy employer and. . . * Understand the generational shift occurring in the workplace * Recruit, motivate, engage, and retain the newest new young workforce * Discover best practices through proven strategies, case studies, and step-by-step instructions * Explore new research on the second-wave Millennials ('Generation Z') as well as continuing research on the first-wave Millennials ('Generation Y') * Teach Millennials how to manage themselves, help their managers manage them, and how to become new leaders themselves It's not your imagination--Millennial workers are different, but that difference is shaped by the same forces that make potentially exceptional workers. Employers who can engage Millennials' passion and loyalty have great things ahead. Not Everyone Gets a Trophy is your handbook for building the next great workforce.

Leseprobe

NOT EVERYONE GETS A TROPHY

REVISED AND UPDATED

HOW TO MANAGE THE MILLENNIALS

Bruce Tulgan

Cover design: Wiley

This book is printed on acid-free paper. Copyright © 2016 by Bruce Tulgan. All rights reservedPublished by John Wiley & Sons, Inc., Hoboken, New JerseyPublished simultaneously in Canada

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Library of Congress Cataloging-in-Publication Data: Names: Tulgan, Bruce, author. Title: Not everyone gets a trophy : how to manage the millenials / Bruce Tulgan. Description: Revised and Updated Edition. | Hoboken : Wiley 2016. |  Revised edition of the author's Not everyone gets a trophy, 2009. |  Includes index. Identifiers: LCCN 2015036884 | ISBN 9781119190752 (hardback) | ISBN 9781119190769 (epdf) | ISBN 9781119190776 (epub) Subjects: LCSH: Personnel management—United States. | Generation Y—United States. | Young adults—Employment—United States. | BISAC: BUSINESS & ECONOMICS / General. Classification: LCC HF5549.2.U5 T854 2016 | DDC 658.300973—dc23 LC record available at http://lccn.loc.gov/2015036884

This book is dedicated (now re-dedicated) to Frances Coates ­Applegate

CONTENTS

Preface

Meet the Second-Wave Millennials—Introducing Generation Z

Chapter 1: Meet the Millennial Generation: The Most High-Maintenance Workforce in the History of the World . . . and Likely to Be the Most High Performing

Meet the Millennial Generation

Who the Millennial Generation Is—and Isn’t—at Work

Bringing Out the Best in the Millennial Generation

Chapter 2: Get Them on Board Fast with the Right Messages

What’s Going Wrong in the Hiring of Millennials?

Diversify Your Sourcing

What Are Other Ways to Widen Your Pool of Candidates?

Why Your Brand May Not Be Enough to Attract the Best

Define Your Value Proposition and Recruiting Message in Millennials’ Language

Be Very Selective

Scare Them Away

Testing

The Behavioral Job Interview

The Realistic Job Preview

Close the Deal Fast

Chapter 3: Get Them Up-to-Speed Quickly, and Turn Them into Knowledge Workers

Grab Hold of Them, and Don’t Let Them Go

Low Tech: Train Them One Task at a Time

High Tech: Don’t Fight Their Desire for the Latest and Greatest Information Technology

Turn Every Employee into a Knowledge Worker

Chapter 4: Practice in Loco Parentis Management

1. Show Them You Care

2. Give Them Structure and Boundaries

3. Help Them Keep Score

4. Negotiate Special Rewards in Very Small Increments

Chapter 5: Give Them the Gift of Context

Giving Millennials the Gift of Context

Teach Them to Play, Nay, Work Well with Others

Teach Them How to Shine in Presentations and Meetings

Teach Them How to Deal with Your Boss’s Boss’s Boss and Other Big Shots

Chapter 6: Help Them to Care About Great Customer Service

Millennials’ Customer Mentality

When You Are at Work, Everyone But You Is the Customer

Millennials Spend a Lot of Time with Actual Customers

Teach Millennials the Basics of Customer Service

Convincing Millennials to Care About Customer Care

Chapter 6: Teach Them How to Manage Themselves

Teach Them to Make the Most of Their Time

Help Them Set Priorities

Help Them Eliminate Time Wasters

Teach Them How to Live by a Schedule

Teach Them How to Make a Plan

Teach Them to Take Notes and Use Checklists

Teach Them to Take Notes

Help Them Use Checklists

Teach Them the Values of Good Workplace Citizenship

Define What It Means to Be a Good Citizen in Your Company

You Can’t Teach Good Judgment, But You Can Teach the Habits of Critical Thinking

Expose Them to New Experiences

Teach Them to Be Strategic

Teach Them to Look at Past Experiences—Their Own and Others’

Self-Evaluation Is the Beginning, Middle, and End of Self-Management

Chapter 8: Teach Them How to Be Managed by You

Set Clear Ground Rules Up-Front

Set Ground Rules on the Intangibles

Set Ground Rules That Matter

Establish a Regular Time and Place for One-on-Ones

Create a Focused Routine for Your One-on-Ones

Customize One-on-Ones for Every Employee

Give Them “Real” Power

Give Them Real Power

Lend Them Your Power to Get Things Done

Create an Upward Spiral of Continuous Improvement

Focus on Solutions, Not Problems

Keep Track of Their Performance

Teach Them How to Get What They Need from You

Chapter 9: Retain the Best of Them, One Day at a Time

Instead of Trying to Eliminate Turnover, Take Control of It

Push Out the Low Performers

Don’t Let Good People Get into Downward Spirals

Turn the Reasons Millennials Might Leave into Reasons They Will Stay—and Work Even Harder

Find Out What You Can Do to Keep Them

Do Whatever It Takes to Hold Onto the Best and the Brightest

Go the Extra Mile to Keep the Top Performers

Give the Superstars the Most Time and Attention

Teaching-Style (or Coaching-Style) Managers

Mentors

Career Advisers

Organizational Supporters

Chapter 10: Build the Next Generation of Leaders

Acknowledgments

Index

EULA

Guide

Cover

Table of Contents

Preface

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PREFACE

I wrote this book with a clear mission: To help leaders and managers—mostly those who are older and more experienced—bring out the best in their newest new young workforce.

Indeed, we have been hard at work on that mission since 1993. That’s when I first began the research that led to my first book, Managing Generation X, about bringing out the best in those of my own generation when we were the new young workforce. Today that mission continues, based on what is now decades of ongoing research tracking the attitudes and behavior of the ever-emerging ever-“newer” new young workforce.