It's Okay to Be the Boss E-Book

Bruce Tulgan

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 24

Veröffentlichungsjahr: 2009

Beschreibung

A companion to the dynamic It's Okay to Be the Boss: The Management Workshop, this Participant Workbook is a hands-on resource that will help you learn how to overcome the common obstacles to becoming an engaged manager. You will gain a clear understanding of which management challenges can be controlled, along with tips and techniques for effectively controlling them. You will also discover the proven strategies for working around issues that cannot be avoided or controlled. The It's Okay to Be the Boss: The Management Workshop leads you through a series of eight back-to-basics techniques that clearly show how to develop the skills that will enhance your management abilities and help you * Build relationships of trust and confidence with employees * Delegate tasks, responsibilities, and projects * Keep employees focused and moving in the right direction * Increase productivity, quality, retention of high-performers, and turnover among low-performers * Sharply reduce waste, inefficiency, errors, down-time, and conflict among employees It's Okay to Be the Boss:The Management Workshop will help you incorporate into your daily routine the time-tested management techniques that spell success--tracking employee performance, correcting failure, and rewarding success.

Leseprobe

Table of Contents

Title Page

Copyright Page

WHAT’S HARD ABOUT MANAGING?

YOUR OBJECTIVES

WORKSHOP OBJECTIVES

THE BASICS OF MANAGING PEOPLE

THE CONSEQUENCES OF UNDER-MANAGEMENT

FIGHT THE UNDER-MANAGEMENT EPIDEMIC: BE A GREAT BOSS!

REAL-WORLD OBSTACLES

THE TOP SEVEN MANAGEMENT MYTHS

BACK-TO-BASICS TECHNIQUE 1

GET IN THE HABIT OF MANAGING EVERY DAY

ONE-ON-ONE CONVERSATIONS WITH THE PEOPLE YOU MANAGE

GETTING STARTED

HOW TO MAKE TIME AVAILABLE

WORKSHEET: MAKING TIME FOR MANAGING EVERY DAY

BACK-TO-BASICS TECHNIQUE 2

LEARN TO TALK LIKE A PERFORMANCE COACH

HOW A COACH TALKS

DISCUSSION QUESTIONS FOR COACHING CONVERSATIONS

COACHING SCRIPT

QUESTIONS TO ASK DURING A COACHING CONVERSATION

FOR USEFUL COACHING CONVERSATIONS

WORKSHEET: COACHING SCRIPT

BACK-TO-BASICS TECHNIQUE 3

TAKE IT ONE PERSON AT A TIME

SIX QUESTIONS FOR TUNING IN TO EACH PERSON YOU MANAGE:

TUNING-IN TOOL

BACK-TO-BASICS TECHNIQUE 4

MAKE ACCOUNTABILITY A PROCESS, NOT A SLOGAN

TOP SEVEN COMPLICATIONS TO ACCOUNTABILITY

KEY ACTIONS FOR HOLDING PEOPLE ACCOUNTABLE

WORKSHEET: STRATEGIES FOR HOLDING PEOPLE ACCOUNTABLE

BACK-TO-BASICS TECHNIQUE 5

MAKE EXPECTATIONS CLEAR EVERY STEP OF THE WAY

MAKE EXPECTATIONS CLEAR EVERY STEP OF THE WAY

TURN BEST PRACTICES INTO CHECKLISTS

TO DELEGATE SUCCESSFULLY

CIRCLES OF EMPOWERMENT

BACK-TO-BASICS TECHNIQUE 6

TRACK PERFORMANCE IN WRITING

TO EVALUATE PERFORMANCE

REASONS FOR WRITING THINGS DOWN

SYSTEMS FOR TRACKING PERFORMANCE IN WRITING

DESCRIBE, DESCRIBE, DESCRIBE

WORKSHEET: TRACKING PERFORMANCE IN WRITING

BACK-TO-BASICS TECHNIQUE 7

SOLVE SMALL PROBLEMS EARLY BEFORE THEY TURN INTO BIG ONES

DIAGNOSING PERFORMANCE PROBLEMS

WORKSHEET: DIAGNOSING A PERSISTENT PERFORMANCE PROBLEM

BACK-TO-BASICS TECHNIQUE 8

DO MORE FOR SOME PEOPLE, LESS FOR OTHERS

THREE TRENDS IN REWARDS

USING REWARDS AS INCENTIVES AND QUID PRO QUOS

WORKSHEET: “WHAT CAN YOU DO TO EARN THAT?”

WORKSHEET: “WHAT CAN YOU DO TO EARN THAT?”

MANAGER’S CHECKLIST

ACTIONS FOR BECOMING A BETTER BOSS

WORKSHEET: ACTION PLANNING

APPENDIX

ABOUT THE AUTHOR

Copyright © 2010 by Bruce Tulgan. All Rights Reserved.

Published by Pfeiffer An Imprint of Wiley 989 Market Street, San Francisco, CA 94103-1741 www.pfeiffer.com

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