Summary: Best Practices E-Book

BusinessNews Publishing

• Herausgeber: Business Book Summaries
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 29

Veröffentlichungsjahr: 2013

Beschreibung

The must-read summary of Robert Hiebeler, Thomas Kelly and Charles Ketteman's book: "Best Practices: Building Your Business With Customer-Focused Solutions".

This complete summary of the ideas from Robert Hiebeler, Thomas Kelly and Charles Ketteman's book "Best Practices" shows a research project to identify specifically what world-class companies do better than anyone else. Six business processes were identified and labeled ''best practices" because they represent the optimum way for companies to achieve extraordinary results. Taken together, these six business processes combine in a total commitment to and focus on the customer. Best-practice companies vigorously attempt to understand markets, form close associations with customers, design, market and deliver products that customers want. In the process, best-practice companies provide unequaled levels of service to their customers. When everything in the company is focused on learning and responding to what the customer wants, world-class performance can be achieved.

Added-value of this summary: 
• Save time
• Understand the key concepts 
• Increase your business knowledge 

To learn more, read "Best Practices" and learn from the best companies.

Leseprobe

Book PresentationBest Practices by Robert Hiebeler, Thomas Kelly & Charles Ketteman

Summary of Best Practices (Robert Hiebeler, Thomas Kelly & Charles Ketteman)

Book PresentationBest Practices by Robert Hiebeler, Thomas Kelly & Charles Ketteman

Book Abstract

MAIN IDEA

Arthur Andersen conducted a $30 million research project over a 6-year period to identify specifically what it is world-class companies do better than anyone else. Six business processes were identified and labeled “best-practices” because – in Arthur Andersen’s analysis – they represent the optimum way for companies to achieve extraordinary results.

Taken together, these six business processes combine in a total commitment to and focus on the customer. Best-practice companies vigorously attempt to understand markets, form close associations with customers, design, market and deliver products that customers want. In the process, best-practice companies provide unequaled levels of service to their customers.

When everything in the company is focused on learning and responding to what the customer wants, world class performance can be achieved.

About the Author

ROBERT HIEBELER is the Managing Director of KnowledgeSpace, an Arthur Andersen project dedicated to the productive leverage of knowledge. He pioneered Arthur Andersen’s 6-year study of Global Best Practices. He is based in Chicago, Illinois.

THOMAS KELLY is the Managing Partner of Arthur Andersen Knowledge Enterprises, a business focused on e-commerce and Internet based businesses. He is also the Managing Director of Arthur Andersen operations west of the Rocky Mountains and a member of the firm’s global management team. He is based in San Francisco, California.

CHARLES KETTEMAN is the Managing Partner of Arthur Andersen’s Business Consulting Practice. He has more than 20-years’ experience in consulting with clients in a wide range of industries, particularly telecommunications companies. He is based in Dallas, Texas.

Important Note About This Ebook

This is a summary and not a critique or a review of the book. It does not offer judgment or opinion on the content of the book. This summary may not be organized chapter-wise but is an overview of the main ideas, viewpoints and arguments from the book as a whole. This means that the organization of this summary is not a representation of the book.

Summary of Best Practices (Robert Hiebeler, Thomas Kelly & Charles Ketteman)

An Overview of the Best Practices Used By World-Class Companies

Main Idea

Best-practices are the six business processes world class companies use to identify, develop and retain customers. They exemplify business excellence, and provide a template any company or organization can use to build its business.

Supporting Ideas

Companies that are attempting to put best-practices into effect in their own businesses:

Constantly search for ways to make improvements to their products and services and enhance relationships with suppliers and customers.The business world moves very quickly. Savvy business leaders realize that – therefore they are continually on the lookout for the major and minor shifts happening in the marketplace all the time. These leaders also understand how those shifts will impact on their current and future business operations.The advent of the Internet has made it extremely easy for new competitors to crop up to serve a niche consisting of an existing business’s best customers. Again, experienced business leaders anticipate that and adjust their business plans to respond appropriately.Develop ongoing relationships with their key stakeholders that are serious and positive.The best companies don’t just give lip service to customer relationships – they make meaningful contributions to the success of those customers.