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- Herausgeber: Business Book Summaries
- Kategorie: Fachliteratur
- Sprache: Englisch
The must-read summary of David Maister's book: "Practice What You Preach: What Managers Must Do to Create a High Achievement Culture".
This complete summary of the ideas from David Maister's book "Practice What You Preach" asks a fundamental question: “Is there a statistical correlation between employee attitudes and financial success for a business? And if there is, what is the correct sequence – do employee attitudes drive financial success or does financial success itself result in improved employee attitudes?” To answer these questions definitively, a survey was conducted and the data collected formed a convincing proof that if a business first energizes and excites its people, they will then serve clients well with the result that the business will make lots of money. This summary will teach you the importance of personal character in managers who aspire to lead their firms to greatness.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read "Practice What You Preach" and discover the research that reveals exactly what makes a business successful.
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Seitenzahl: 34
Veröffentlichungsjahr: 2014
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Book Presentation: Practice What You Preach by David Maister
Book Abstract
About the Author
Important Note About This Ebook
Summary of Practice what you Preach (David Maister)
1. The Survey
2. The Two Key Conclusions of the Survey
3. The Four Key Lessons Generated by the Survey
Book Presentation: Practice What You Preach by David Maister
Book Abstract
MAIN IDEA
Is there a statistical correlation between employee attitudes and financial success for a business? And if there is, what is the correct sequence – do employee attitudes drive financial success or does financial success itself result in improved employee attitudes?
To answer these questions definitively, a survey of 139 offices of 29 firms in 15 countries and along 15 lines of business was conducted. When the data was analyzed using standard statistical methodologies, convincing proof becomes available that if a business first energizes and excites its people, they will then serve clients well with the result that the business will make lots of money. The data shows conclusively:
The most financially successful firms have better employee attitudes than other businesses.Staff attitudes drive financial results, not the other way around.The skills and behaviors of managers are the prime sources of energized people who provide great client service.Management who practice what they preach – no disconnect between the walk and the talk – are the most effective.There are definite predictors or drivers of financial performance within every business that managers can influence directly.A fair, open and equitably managed compensation systems is a key employee performance driver.Firms that maintain high standards and avoid hiring additional employees to meet short-term needs do better.In total, this survey provides cold, statistical evidence of the importance of personal character in managers who aspire to lead their firms to greatness. It also confirms that success in management is a matter of personality (as demonstrated by the litmus tests of trust, respect and integrity) than good business systems.
This should cause every business manager to carefully revisit and analyze everything they do.
About the Author
DAVID MAISTER is a former Harvard Business School professor and the founder of a business consulting firm. He is widely acknowledged as one of the world’s leading authorities on the management of professional service firms. Dr. Maister is the author or co-author of seven books on academic business topics as well as Managing the Professional Services Firm (1993), True Professionalism (1997) and The Trusted Advisor (2000). He is a graduate of the University of Birmingham, the London School of Economics and the Harvard Business School.
The Web site for this book is found at:http://www.davidmaister.com.
Important Note About This Ebook
This is a summary and not a critique or a review of the book. It does not offer judgment or opinion on the content of the book. This summary may not be organized chapter-wise but is an overview of the main ideas, viewpoints and arguments from the book as a whole. This means that the organization of this summary is not a representation of the book.
Summary of Practice what you Preach (David Maister)
1. The Survey
Main Idea
To gather quantitative data about what are usually qualitative factors, a 74-question survey was distributed to more than 11,000 employees (each earning $25,000 or more) in 29 companies doing business in 15 countries across more than 15 different lines of business. The responses were then analyzed and compared to the financial performance of each office to determine causality and performance drivers.
Supporting Ideas
To ensure the integrity of the data collected, the following steps were taken in conducting this survey:
The 29 firms surveyed operate autonomously but are owned by a single publicly owned holding company – to remove any bias generated by different owner actions.Staff from 139 offices were surveyed – with 68-percent being in the United States and the remaining 32-percent in Belgium, Brazil, Canada, China, England, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, the Netherlands, Scotland and Spain.A wide range of businesses were surveyed
