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- Herausgeber: Business Book Summaries
- Kategorie: Lebensstil
- Sprache: Englisch
The must-read summary of Quint Studer's book: "Results that Last: Hardwiring Behaviors that Will Take Your Company to the Top".
This complete summary of the ideas from Quint Studer's book "Results that Last" investigates what generates genuinely exceptional results. The usual list of suspects really doesn’t make sense: firstly, outstanding products or services are helpful but competitors can and do clone these easily; secondly, employees may be good, even very good, but people leave organisations every day; thirdly, individual leaders also come and go. In his book, the author states that the real key to results is consistently excellent leadership. This summary will teach you how to implement this into your business by standardising the right leadership practices that will improve organisational performance across the board.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read "Results that Last" and discover the secret to generating real growth and improving performance.
Das E-Book können Sie in Legimi-Apps oder einer beliebigen App lesen, die das folgende Format unterstützen:
Seitenzahl: 36
Veröffentlichungsjahr: 2014
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Book Presentation: Results That Last by Quint Studer
Book Abstract
About the Author
Important Note About This Ebook
Summary of Results That Last (Quint Studer)
Book Presentation: Results That Last by Quint Studer
Book Abstract
MAIN IDEA
What generates genuinely exceptional results? The usual list of suspects really don’t make sense:
Outstanding products or services are helpful but competitors can and do clone these easily.Employees may be good, even very good, but people leave organizations every day.Individual leaders also come and go.“What creates results that last is leadership – leadership that’s consistently excellent from leader to leader, department to department, division to division. Standardize the right leadership practices and you will find that organizational performance improves across the board . . . and stays improved.”
– Quint Studer
The best and most consistent way to create results that last is through the use of “evidence-based leadership” – the business equivalent of evidence-based medicine.
In evidence-based medicine, the data from a large number of patients is analyzed to identify the best possible course of treatment which has the greatest statistical chance of generating the best outcome. Similarly, evidence-based leadership looks at the results generated by a number of organizations to identify the best management practices and then applies those tried-and-true tactics in a completely consistent manner.
More than anything else, evidence-based leadership is all about having your organization standardize its leadership practices around a best practice framework rather than leaving everything up to the charisma (or lack thereof) of each respective leader.
“And here’s the bottom line: Not only will your customers have consistently excellent experiences with your company, your employees will as well. Happy, loyal customers and happy, loyal employees are two sides of the same coin – and that coin is the currency that buys you results that last.”
– Quint Studer
About the Author
QUINT STUDER is founder and CEO of the Studer Group, a business leadership consulting company. He specializes in the development of evidence-based leadership systems. Mr. Studer’s professional background is in the health care and he has served as COO of Holy Cross Hospital in Chicago and as president of Baptist Hospital Inc. Mr. Studer is a graduate of the University of Wisconsin, Whitewater. He is a frequent keynote speaker and the author of Hardwiring Excellence.
The Web site for this book is atwww.quintsbooks.com.
Important Note About This Ebook
This is a summary and not a critique or a review of the book. It does not offer judgment or opinion on the content of the book. This summary may not be organized chapter-wise but is an overview of the main ideas, viewpoints and arguments from the book as a whole. This means that the organization of this summary is not a representation of the book.
Summary of Results That Last (Quint Studer)
1. The three key tactics of evidence-based leadership
Even if a leader does nothing else about adopting evidence-based leadership, great dividends can be derived by harnessing these three tactics which have proven their worth over and over.
1. Up or out conversations
How you deal with your low performers can have a dramatic impact on the overall performance of your organization. If you don’t do something systematic about trying to get your low performers to either up their game or move out to seek greener fields, then you run the risk of ending up with an organization full of medium and low performers just going through the motions.
Schedule conversations on a regular basis where leaders meet one-on-one with employees and provide performance feedback:
With high performers, your conversations should focus on telling them where your organization is heading in the future, thanking them for their contribution and asking what they need in terms of more responsibility, training or opportunities.With middle performers, focus on telling them why they are valued and agreeing on what specific area of development and improvement they would like to work on before your next conversation.With low performers, take the DESK approach:Describe what has been observed.Evaluate what problems this is causing.Show in detail what needs to improve.Know the consequences of no improvement.
