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- Herausgeber: John Wiley & Sons
- Kategorie: Fachliteratur
- Sprache: Englisch
Successfully cope with day-to-day problems--and find joy along the way The Business of Joy provides you with an abundance of practical and immediately applicable life-changing ideas and inspirational, thought-provoking, and entertaining stories and quotes--in an instant. Each chapter is designed to be read and absorbed in approximately 60 seconds, offering you "Golden Nuggets" and "Joy Gems" that will help make positive, lasting change. Inside, you get an abundance of time-tested formulas that can instantly be used to solve common and uncommon day-to-day issues. This, in and of itself, will help to better yourself today, with work and life moving at the lightning speed of thought. * Find unique coping mechanisms when facing adversity * Benefit from tangible, motivational, and self-management tools to forge ahead * Keep perspective regardless of circumstance * Build a sturdy foundation for positive culture and change With the simple information in The Business of Joy, you'll find all the guidance you need to find positivity in your daily life.
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Seitenzahl: 300
Veröffentlichungsjahr: 2018
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Praise for The Joy in Business
Joy Baldridge has an infectious enthusiasm blended with a wealth of business experience, and she has delightfully brought the two together in The Joy in Business. Some of her wisdom pearls were acquired early in life from her successful businessman-continuous-learner dad, and the rest from a lifetime of observing the human condition in corporate America and beyond. Whether it’s learning about the “Purple Break” as a means of reenergizing body and soul or “salting the hay”—a metaphor for creative adaptation “you will find The Joy in Business a delightful guide to a better, happier, and more effective tomorrow.”
Charles V. Firlotte, president and CEO, Aquarion Water Company
“We saw a $500k ROI in the first two weeks because what Joy teaches actually worked in the field from the very first day. Joy—s background as a linguist, combined with her personal success in sales, lends credence to her real-world strategies, which were easily adopted by our team.”
Angela Kreps, vice president, strategic business, Sekisui XenoTech, LLC
“If you want great advice that you can actually apply to your own life to make it even better, The Joy in Business is a must-read. I loved reading this book! This is not just an ordinary book that regurgitates what you—ve heard in the past; this book offers great actionable tips that you can apply immediately to your own life to make it even better! I especially liked the Purple Break. I—m using that! I also really like how the book sounds. The way it—s written makes it sound like Joy is talking to me personally.”
Nick “Sunshine” Tokman, seen on Deadliest Catch,and celebrity keynote speaker
“For me, Joy—s delightful book, The Joy in Business, is like a bowl of bites of positivity. Using her “Flip and Point” method, you don—t have to eat the whole bowl at once; just take a bite when you feel the need. The ideas and tips in this book are quick and effective attitude boosters. Joy does it again!”
Joe Calloway, author, The Leadership Mindset
“I have known Joy for several years. I hired her to coach and train our management team. Joy—s advice is spot on. She not only motivated my group but led them down a path we had never been on. We like what she did so much we worked with her to develop a whole new management training program completely customized for our group. The results where staggering. She moved the needle. We got our managers to another level. I couldn—t have been more pleased. Joy is an outstanding and true person. She comes from a place where other speakers/authors don—t and helps all immeasurably with her innovative tools.”
Kent Hanley, CEO, Coldwell Banker Howard Perry and Walston
“We engaged Joy Baldrige at The Bermuda Tourism Authority—s very first team strategy meeting. As a “start-up” we wanted to establish a culture that was positive, entrepreneurial, collaborative, and flexible. Her half-day session helped our team to understand their varied communication and work styles as well as cement a standard of tolerance, versatility, and cooperation. Her energy is exciting, and her method of delivery is designed to reach every level of an organization. Some of the concepts that Joy introduced to our team during that session are still being used today as keystones in our organization. In Joy—s book you will experience firsthand what we did in our meeting, and you will achieve powerful results!”
Willa Douglas, human resource manager, Bermuda Tourism Authority
“If you apply all of Joy—s messages during your working day, you will be very successful and happy.”
Chris Bailey, PwC director of people and organization, president of the CISHRP
“This is a book to keep close by and read repeatedly. Each chapter empowers me to have a positive outlook in my everyday interactions—whether it—s at work in the hospital, in a business meeting, or communicating with friends and family. Chapter 27 was especially helpful when it comes to putting things in perspective and has kept me from overreacting over and over again. AFA!!! (Chapter 2).”
Mary Schweikert, RN, BSN|Research Nurse Auditor, HonorHealth Research Institute
“The Joy in Business is packed with valuable and easy-to-implement strategies from Joy Baldridge, one of the most respected trainers and speakers in the field. Written with good humor in an easy-to-read format, it combines gems of practical advice with a load of positivity. This is a unique management book that you will be referring to again and again.”
Inga Masjule, co-founder, HR Revolution Inc., and former global executive HR director, Walkers
“I use the Plus, Plus, Dash and so many of Joy—s techniques daily. She creates the most useful and lasting tools to succeed in business and life. Her wisdom lasts a lifetime!”
Kelly Givas, director of Media Relations, Davis Gonthier, Inc., formerly of Architectural Digest
“Joy Baldridge—s techniques and strategies are invaluable across all industries. As someone who works in network television, my day moves rapidly and is ever changing at a moment—s notice. Joy—s concept of flexibility and adaptability is a vital skill to have to maintain relationships and keep the ship moving at full speed. This book speaks to those just graduating college, as well as those at the top of their careers. After reading this book it is not something you are going to want to put on the shelf. It is a tool that can be kept within arm—s reach in your office to save time and increase profit/productivity daily. You can instantly implement the language Joy shares with your employees or co-workers to work better and happier. If you live the words and techniques in The Joy in Business, I have no doubt that you will find even more success in your work and life. Joy is truly a powerhouse business expert.”
Will Hart, Unscripted Series and Specials, TNT/tbs, Turner Broadcasting System, Inc.
“Joy was wonderful on the TEDx she did for us at UCCI. Her scores were off the charts. The audience absolutely loved her. (But of course!) In her book, The Joy in Business she shares her awesome advice and her vibrant personality with the reader, who will benefit greatly.”
JD Mosley-Matchett, Ph.D. UCCI
“The Joy in Business helps you assess your career energy. It provides useful ways to get rid of negativity and energize yourself. It helps you figure out where you are falling short and how to do the new things at work to make you happier and more productive.”
Joann Flynn, MS, CNS, CNC, associate director of sales enablement, IQVIA
“This book is out of this world fantastic! I love it! It pumped me up, made me smile, gave me energy and blew me away!”
Daryl Gross, teacher at The Meadows School, Las Vegas
“As a writer on the late-night talk show The Arsenio Hall Show, I was required to write twenty-five jokes each day before noon. Each of Arsenio—s other eleven writers on the staff did the same. The best of the jokes made up that night—s opening monologue. The monologue was a conglomeration of fine-tuned comedic takes on weekly news topics that together formed a 12-minute entertaining and informed look at the world that week. Likewise, The Joy in Business is comprised of informative knowledge nuggets presented in a humorous way … the difference being that The Joy in Business can be passed down to your kids as a potential life-changing vehicle, whereas my old Arsenio Hall Show scripts are good for only one thing ... as a fun excuse for my kids to play with my shredder. The Joy in Business provides inspirational victories for us that will help us along the road of life. The overall result is a life-changing experience for the reader.”
Art Sears, president, The Art Sears Company/Radio Guest Quest
“It is always so wonderful to reflect on your teachings and to remember the impact they have! These concepts apply to life—s situations in many cases and not just to business. The points that you suggest can help you manage the challenging people and situations in the selling of yourself and your ideas in the world. They can provide a better feeling about how one handles work and life. I am a much better person when I used these ideas daily!”
Cindy Rewerts, MS, director of the CMO, Roivant Pharma for Roivant Sciences
“Joy Baldridge is one of the most incredible people I have ever met. Joy is the perfect person to have written TheJoy in Business because whatever she does in life, be it business, family, having fun with friends, she does it with great, deep, sincere, genuine joy.”
Mark Riesenberg, owner/founder, Human Resources Unlimited
“Joy Baldridge is something else! She is funny and smart. Joy was the opening keynote speaker for our convention. Her message resonated with all who attended. This book will make a significant difference in the lives of all who read it.”
Gayla Guignard, chief strategy officer, The Alexander Graham Bell Association for the Deaf and Hard of Hearing
“When I was seeking an outside keynote speaker, Joy immediately responded to my online submission requesting a speaker on the topics of Time Management and Effective Communication Skills. Joy called me personally to learn more about the Society of Financial Examiners. She had some actionable techniques that she tailored in her presentations based on the audience members— background. What a pleasure it was to have Joy as our guest speaker at our Career Development Seminar. The information you will discover within the pages of The Joy in Business will significantly impact your work and life.”
Colette Hogan Sawyer, CFE, CPM, MSA, MCM, co-chair, CDS Program Committee, The Society of Financial Examiners (SOFE)
“What a fabulous resource for business professionals, entrepreneurs, and just about anybody, everywhere! A must read! What a terrific compilation of unique and inspirational ideas to help grow your business and live a more positive, productive, and profitable life! All of Joy—s advice, tools, and techniques are very creative and easy to implement. I have had the pleasure of working with Joy professionally and personally for many years, and I know first-hand that she completely opens her arsenal of treasures that has grown her own very successful global speaker/consulting business. Joy is the real deal. Her joyful, energetic spirit exudes on the pages with her golden nuggets of inspiration! The Joy in Business: Innovative Ideas to Find Positivity (and Profit) in Your Daily Work Life is sure to remain an inspirational tool on your desk for years to come!.”
Lisa Lelas, bestselling author of Simple Steps: 10 Weeks to Getting Better Control of Your Life and the Simple Steps book series, speaker/productivity consultant and founder of Bestseller Bootcamp.
The Joy in Business
Innovative Ideas to Find Positivity (and Profit) in Your Daily Work Life
Joy Baldridge
Cover design: Paul McCarthy
Copyright © 2019 by John Wiley & Sons, Inc. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions.
Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.
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Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.
Library of Congress Cataloging-in-Publication Data has been applied for and is on file with the Library of Congress.
ISBN 9781119528579 (Hardcover)
ISBN 9781119528562 (ePDF)
ISBN 9781119528555 (ePub)
This book is dedicated with love to Bill, Wilson, Mackenzie, Jonas, Kelly, Haley, Will, Jesse, Lucky, and Winter McAlarney, Lila and Ken Baldridge, and YOU, for continuing to bring more joy to the business world by being in it and positively contributing to it.
Don’t Read This Book
No time to read while on the go?
Why read, when you can Flip and Point?
The Flip and Point
The Flip and Point is an innovative way to get quick tips fast. It randomly provides you with useful ideas that you were meant to receive because it is a universe connection versus a deliberate act.
I discovered the value of the Flip and Point when I was preparing for a presentation and, with seconds to spare, I flipped and pointed to a section of a reference book. Voila, I found a very useful idea that I still use today. Why pressure yourself to read a whole book when you can find quick, tangible tools you can immediately use by flipping and pointing?
Give it a try now. Flip the pages of this book. (You can close your eyes while doing this if you wish.) Point to a word on a page, then read the paragraph. See if it speaks to you. If so, great! If not, flip and point again. Three flip and points is a good amount to do to get some fresh ideas.
Of course, you can also read this book the traditional way, one page at a time. It is designed to be reader-friendly with brief chapters and inspirational quotes. Please let me know your favorite ‘Golden Nuggets’ that you discover along the way via email: [email protected].
WARNING!
This book comes with a warning. My parents raised me to be a positive, optimistic person, but my dad said, “Being positive and optimistic comes with a warning.” I said, “What’s the warning?” He said, “If you are too happy all the time, people can’t take it! They’ll just want to slap you.”
“Really!?” I asked.
He said, “They will think you are delusional, hard to relate to, or drinking. Be positive, but in degrees, not over the top.” Apply the useful ideas you read in these pages. They are designed to help you lead a more happy and productive life. Enjoy the joy it brings you. But in degrees, not overly so.
Quick Tools Guide
To reduce anxiety and stress turn to Chapter 4 and get rid of your WAFs.
To get quick advice from musician John Mayer turn to Chapter 17.
To be a better listener take the listening quiz in Chapter 17.
To deal with difficult people turn to Chapter 14 and learn that people are different more than difficult.
To increase sales turn to Chapter 14 and learn about Velvet Hammer words and Chapter 21 to learn exceptional ways to present.
To save time turn to Chapter 18 and discover the plus, plus, dash.
To be a better leader, business professional, or person, read the book in its entirety and keep it nearby for quick reference and advice. You’ll be glad you did!
List of Illustrations
Figure 2.1
Figure B.1
Figure B.2
Figure B.3
Figure 2.4
Figure 8.1
Figure 8.2
Figure 30.1
Figure 30.2
Figure 40.1
Figure 41.1
Figure G.1:
Guide
Cover
Table of Contents
Chapter 1
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Preface
The purpose of this book is to provide you with an abundance of life-changing fresh ideas; inspirational, thought-provoking, humorous stories; and quotes in an instant. Each chapter is designed to be read and absorbed quickly. You will discover problem-solving solutions and specific actions to take to find positivity (and profit) in your daily work and life.
Regardless of how long you have been in the working world or the line of work or industry you are in, whether it is management, sales, finance, science, research, manufacturing, healthcare, retail, publishing, technology, customer service, hospitality, startup or entrepreneurial ventures, the ideas, stories, and quotes can be successfully applied to create a more positive and successful way of working and living.
Direct Application
The techniques and strategies within these pages can be used as a coping mechanism when faced with adversity, as a motivational tool to forge ahead, as a focal point to keep perspective, and as the foundation to building a positive culture of clear and respectful communication, integrity, and sustainable change in any organization.
Instant Perspective and Behavior Change
You can have an instant perspective and behavior change by reading this book and selecting and applying the Golden Nuggets, precious simple Joy Gems, that can transform your thoughts, actions, and life in an instant. Doing this will build momentum toward furthering your success for tomorrow. The key is to be flexible and adaptable.
AFA all the way! Always Flexible and Adaptable.
HAPPY READING!
JOY Baldridge, CPC, CSP
Gratitude
There are so many people to whom I am eternally grateful for helping bring this book to fruition. The encouragement of Will Hart, Louise McQuillan, and Eileen Arndt at the office. Lila and Ken Baldridge, Joe Calloway, and Matt Holt at John Wiley & Sons, who quickly made the right connections at Wiley. To Jeanenne Ray for getting contract approval in record time, and for her positive attitude and marketing wisdom. To Vicki Adang for her editing expertise, project management skills, and being so positive and fun to work with. To Danielle Serpica for keeping things running swiftly and smoothly. To Peter Knox for his marketing expertise. To Dawn Kilgore for expert production and content prowess, ensuring each stage of production went smoothly and on schedule, and to Rebecca Taff for swiftly expediting the prepress set-up process. To Christie Fountain for proofing. To Mary Schweikert, Sue Hasham, Mark Riesenberg, Holly Grounds, Wendy Hughes, Joann Flynn, Art and Maribeth Sears, Sue Cronin, Mary, Shiela, and Sharon Sullivan, Kendra Feshbach, Inga Masjule, Chris Bailey, Daryl Gross, Simone Morris, Lesslie Burhans, Mary Saunders, Donna Bush, Donna Mitchell, Janette Goodman, Tabitha Philander, and Nina Moscow for treasured friendships.
PART 1
1The Purple Break
Q.
Are you ever tired? Ever wake up tired? Have that mid-afternoon lull? Go to bed tired?
A.
You probably need a Purple Break.
What’s a Purple Break? A Purple Break is a unique technique that my father, Ken Baldridge, developed to restore energy and ignite action.
Dad was in a sleep study in the 1960s where he was instructed to sleep in a room in total darkness for three months. During the day, he could work as he usually did, but as part of the study, thick black drapes were put on the windows of his bedroom so he could sleep in total darkness.
He noticed, gradually, over time, that he was feeling more energetic and less fatigued. He wondered why. He learned that there is a protein in your eyes called rhodopsin, also called visual purple, known to break down in bright light, which causes fatigue. It is restored by total darkness. (For more information about rhodopsin and fatigue on the job, see the Appendix.)
After the study was complete, he found he only needed to sleep three to five hours a night and felt terrific! But as he began traveling to colleges to speak and meet with his clients (he was the founder of the Baldridge Reading and Study Strategy programs) he noticed that he needed more and more sleep. As a dynamic educator and driven entrepreneur, this was frustrating to him.
He realized that the reason he required more sleep was because he was sleeping in hotels where the exterior light could stream through curtains that were thin. Also, there were other light sources in the room that interfered with the restoration of his visual purple, such as a glowing alarm clock, fire alarm light, etc. So he decided to wear an eye shield at night to block out the light, and during the day create a totally dark environment by covering his eyes, four to six times a day, for a few minutes each time, to restore the visual purple.
By doing this he felt more energetic.
He originally called this rest break “visual purple restoration” and taught it to college freshmen to help them study better, especially when cramming before exams. But the name was too long to remember, so he shortened it to Purple Break.
For the last 40 years of his life, my dad required only three to five hours of sleep and had lots of energy.
Give it a try to see how it can work for you.
Grab your phone. Set the alarm for 60 seconds. Now cover your eyes, relax, and breathe. Count backward from 15 to 1 on each breath. For example: Say 15, then exhale, say 14 and exhale. Remember to relax your shoulders and jaw, as they are tension holders. Also, when you reach the number 1, keep your eyes closed and slowly remove your hands. See whether you notice an intense brightness from removing your hands. That brightness is diminishing your rhodopsin.
Ready for your Purple Break experience? Great! Then put this book down, start your timer, and enjoy!
How do you feel? Did you notice the brightness when you were finished and removed your hands from your eyes?
The bright lights in your day, such as sunlight, glowing computer screens, and fluorescent lights wear you down all day long.
One challenge with the Purple Break is that it is not socially acceptable to have your head in your hands. The body language could cause some to think you are upset. If you choose to use this precious Joy Gem, it is best to do it in a discrete place such as a rest room or empty conference room, or office. It is the first Joy Gem in this book because it will refresh you to absorb the other “Golden Nuggets” better.
I once was driving and was so tired I couldn’t remember how long it had been since my last blink, which scared me. Has that ever happened to you? So I pulled over on the side of the parkway in a safe area to take a Purple Break. Head in hands, a few minutes later a knock on the window of my car startled me. I looked up and it was a police officer. I opened the window. He said, “Is everything OK?”
I said, “Yes, officer. I’m just taking a Purple Break.”
He looked at me suspiciously and said, “And I have a line for you to walk.”
Oh no! I thought. So I asked him, “Are you ever tired, Officer?”
He answered, “Yes. I’m tired now.”
I went on to ask, “Did you know you have a protein in your eye called rhodopsin that breaks down in bright light and is restored in total darkness?” He did not. Net/net: I didn’t have to walk the line. Moral of the story. Be careful where you take your Purple Breaks, but be sure to take them. They are life savers in so many ways.
Take Action!
Figure out where, when, and how you can take Purple Breaks in your day.
Look for light sources where you sleep. Minimize/Eliminate.
Get an eye shield and wear it.
■ ■ ■
Rejuvenate and celebrate!
Ken Baldridge, founder and co-director, Baldridge Reading Inc.
#Rejuvenate #PurpleBreak
P.S. Rest works wonders!
2AFA All the Way!
Always Flexible and Adaptable
Q. Do you ever feel stressed out? Burnt out? Sick? I saw a bumper sticker that said, “Ran out of sick days, so tomorrow I’m calling in dead.” Another one said, “I feel so much better now that I’ve given up hope.” You can’t do that! What can you do?
A. You can be flexible and adaptable.
AFA All the Way! According to Fortune magazine, you need to possess two characteristics in order to be successful in this millennium—flexibility and adaptability. If you’re rigid, you break, your relationships break, and what good is it to be broken?
Now more than ever, it is key to be flexible and adaptable, like BOB. His name is BOB, but he spells it backwards. (A little palindrome humor.) BOB is the little yellow stretchy stress guy that audience members receive wherever I speak (see Figure 2.1). When pulled, he can stretch far. What’s more important is how quickly he bounces back from being stretched to the max. Because he is rubbery he can snap back as fast as a rubber band does. How fast can you bounce back from adversity?
Flexibility
means to bend without breaking.
Adaptability
means to adjust to circumstance.
Figure 2.1 BOB sticks around (on the young woman's forehead).
At Baldridge Seminars International, a learning and development organization I founded, we test and embody all the ideas we share with tens of thousands of people at events, conferences, and corporate meetings where I speak throughout the world. I tell the participants, “Flexibility and adaptability are essential to your well-being and success in work and life.”
So when you are stuck in traffic and running late, once you check in, it helps to tell yourself, “It’s OK, because I am flexible and adaptable.” If you’re on a tight deadline and the pressure is mounting, try saying to yourself, “It’s OK, because I’m flexible and adaptable!” Notice how it feels. Of course some things are not OK, but the point is that you’re OK. When you handle adversity from a point of calm rationality, it makes for better outcomes.
When we decided to make flexibility and adaptability a cornerstone practice of our organization, we wanted a catchy acronym to make it memorable, so we came up with “AFA All the Way! Always Flexible and Adaptable.” I questioned the notion of “always.” It seemed unrealistic. This concept was unintentionally put to a test when I was scheduled to meet on a Saturday with one of my colleagues, Will Hart, who helped me coin the phrase AFA. He had to pull a lot of strings to be available that day.
An hour before we were going to meet, my daughter had an asthma attack and had to be taken to the doctor right away. She recovered quickly, but I felt terrible canceling the meeting after the extra effort my colleague had made to attend. I sent a text apologizing profusely for inconveniencing him. I knew he would understand, but I still felt bad. (You know that feeling when things don’t go as planned and you feel as though you’ve inconvenienced someone? It can be draining.) His text reply consisted of just three letters: “AFA.”
How did that make me feel? (How would that make you feel?) Relieved, happy, and worry-free? Once you embody the AFA philosophy, positive change happens. After seminars that I’ve conducted, clients adopt the AFA culture code and use it in the subject of emails when running late or needing to reschedule. Some say, “How can you always be flexible and adaptable?” We say, “How can you not?”
Take Action!
Next time you feel like things are not going as planned, tell yourself, “It’s OK because I am flexible and adaptable!”
Tell others you know about the AFA code. When changes to your plans occur, text/email/say, “AFA” to validate that you can go with the flow.
Become aware that nothing needs to bother you again if you adopt the AFA code of conduct.
■ ■ ■
AFA All the Way. Always be flexible and adaptable, like BOB.
Joy Baldridge—Keynote Speaker, TEDx Speaker, and American Author
#NothingBothersMe
P.S. Situations may not be OK, but you’re OK!
Meet BOB
Q.
How do you bounce back fast from adversity?
A.
With lightning speed, if you can be like BOB
