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- Herausgeber: Stefano Calicchio
- Kategorie: Fachliteratur
- Sprache: Englisch
How do you communicate in the workplace? What are the best strategies for dealing with customers and suppliers? How do you deal with problems and misunderstandings that may occur in the office? This book collects the know how necessary to solve the above questions and to create solutions to get the best out of your business relationships.
The aim is to provide the reader with a series of really practical and not discontent tools to communicate better, a prerequisite now considered as fundamental to operate professionally in the world of work.
From the best verbal and written communication strategies to digital communication management; now discover the knowledge needed to organize, plan and manage your business network in the best way.
All information is offered in a simple and accessible way, helping you to quickly acquire the foundations of the matter. Stop wasting time with thousands of pages of theoretical text and finally enjoy a book that gives you what you are looking for at an unbeatable price.
Das E-Book können Sie in Legimi-Apps oder einer beliebigen App lesen, die das folgende Format unterstützen:
Veröffentlichungsjahr: 2020
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Stefano Calicchio
Table of contents
Introduction
Some general considerations
Definition of professional communication
Interpersonal communication
Basic communication axioms
Pragmatic communication strategies
Verbal communication
Good communication behaviour
Develop active listening skills
Public speaking
Professional writing
How written communication works
How to effectively set up a written text
Manage paratestual elements
Traditional written communication tools
Digital written communication tools
Advertising communication tools
Persuasive communication
Digital communication
Last tips
Conclusion
Self-assessment test
Solutions
All rights reserved. Any violation will be prosecuted under the terms of the law. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanicals, photocopyng, recording, scanning, or otherwise, except as permitted by the law of UE and USA. Stefano Calicchio may grant, against payment, permission to reproduce a portion not exceeding one fifteenth of this volume. Requests must be sent to the following e-mail address: [email protected] Copyright information Author: Stefano Calicchio Copyright: 2020 © Standard License - All rights to the work are reserved.
Introduction
How do you communicate in the workplace? What are the best strategies for dealing with customers and suppliers? How do you deal with problems and misunderstandings that may occur in the office?
This book collects the know how and knowledge necessary to solve the above questions, like many others of a similar nature. The aim is to provide the reader with a series of tools not to be dissatisfied to communicate better, a wealth of knowledge now considered fundamental to operate professionally in the world of work.
Business communication is all this and much more. It is a methodology that brings together a series of techniques, operational strategies and customs capable of effectively involving employees, partners and stakeholders.
Often this means knowing not only what to say, but also how to say it. The choice of the best form to adopt must be synergistically associated with the most suitable tool; only in this way will it be possible to communicate in a credible and authoritative way, gaining the attention and trust of the recipient.
It must also be borne in mind that with the advent of the web and digital communication opportunities for communication have multiplied.
Paper letters and formal documents have increasingly been replaced by e-mails, chats, collaborative documents (where several people can speak at the same time) and videoconferences.
The informal style that characterizes the web has helped to simplify and speed up many of the daily activities that were previously rigid and elaborate.
On the other hand, it should not be thought that the digital communication activity could omit some rules of etiquette and good conduct, which also characterized the more traditional tools and relationship activities.
For this reason, a large part of this text is dedicated to interpersonal and more formal communication. In fact, the guide you are reading was created to explain how to communicate professionally in the modern labour market.
In this way we want to offer the reader a competitive advantage in his or her own environment and a concrete help to achieve ambitious communication goals on a personal or professional level.
The idea is to propose pragmatic keys of analysis and interpretation about the role that communication has in modern business activities.
Above all, I would like the information contained here to help the reader to highlight the fallacy of those who propose communication techniques carried out following superficial guidelines or quick behaviour strategies.
Starting off on the right foot means choosing an attitude that allows you to learn from your own previous experience and that of others, to be aware of the great communicative potential that each of us can express in various work contexts.
If you are interested in really understanding how professional communication can help you achieve your career goals, all you have to do is start by following the path offered by this guide.
Enjoy reading it!
