Become a perfect bartender E-Book

Andreas Möbius

• Herausgeber: epubli
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 88

Veröffentlichungsjahr: 2023

Beschreibung

A highly informative guide for anyone who wants to acquire or deepen their knowledge of the bar. Andreas Möbius, IHK-certified hotel and bar master and has worked in the national and international hotel and catering industry for over four decades, gives the professional, the ambitious beginner bartender and the interested hobby bartender important information and practical tips in this e-book guide about the bar business. Have fun with it!!!

Leseprobe

Professional bartender training

Bar training manual

Andreas Möbius, IHK-certified hotel and bar master and has worked in the national and international hotel and catering industry for over four decades, gives the professional, the ambitious beginner bartender and the interested hobby bartender important information and practical tips in this e-book guide about the bar business.

Have fun with it!!!

TABLE OF CONTENTS

The Bartender

Bartender Job Description

Physical Requirements

Uniform Guideline and specifications

Underwear

Jewellery

Hygiene

Make up & tattoo’s

Staff & Alcohol

Service Criteria

Bartenders Duties

Opening Duties

Running Duties

Changeover procedures

Closing/Breakdown duties

Shift leader responsibilities

Spillages & Breakages, Waste Carrying

Alcohol

Alcohol Awareness Guidelines

Types of Alcohol

Types of Spirits

Vodka

Gin

Rum

Tequila

Whiskey

Brandy

Cognac

Liqueurs (Cordials)

Vermouths, Sherries & Ports

Wine

The Art of Drinks and Cocktail Making

Drink making; Glossary of Terms

Glassware Guide

Basic Drink making Techniques

Mixed Drinks

Shaken Drinks

Blended Drinks

Built Drinks

Stirred Drinks

Layered Drinks

Drink making Procedure

Sales Techniques

Stock Storage and Regulation

Stock Control & Requisitioning

Cellar Room & Storage

Pour testing

Fruit Storage & handling

Bartender Job Description

The Bartender is a strange breed; he/she is usually the arrogant dude behind the bar who thinks they are an amalgamation of Tom Cruise, Richard Gere and COCO the clown, yet far better looking and twice as funny! There are usually two types of bartender:

The professional who is constantly serving and entertaining the customer, flairing, and displaying an” I care “attitude, or

The flair junky that is busy on his unicycle, breathing fire and shouting, “check out this new move, it’ll ‘blow ‘em’ away at this years flair comp”. There is a fine line between the two! You have been warned.

As a bartender you will need to have:

Good communication skills

.

An outgoing personality and a pleasant manner.

A smart and tidy appearance.

Tact and diplomacy for dealing with difficult customers.

Good physical fitness and stamina.

A good memory

.

An honest nature

.

Numeracy skills for cash handling.

The ability to work well within a team.

Flexibility and adaptability.

As a bartender at The Living Room Group it is your duty to:

• Ensure that all guests receive prompt, friendly, efficient service.

• Ensure that guests receive a warm greeting and friendly farewell.

• Anticipate guest needs and respond accordingly.

• Ensure that all guests receive a high quality product.

• Maintain a high standard of cleanliness in the restaurant and the unit as a whole.

• Assist the management in the maintenance of the building and equipment by reporting any problems such as broken chairs, blenders, fridges etc.

• Suggestively sell our menu to guests, thus allowing them to make informed choices when ordering food and drink.

• Performing all opening, running and closing procedures as dictated by the manual and the duty manager.

• Be knowledgeable and informative to guests enquiring about special events.

• Use the correct procedure when ringing food and drink through the till system.

• Display an attitude of sincerity and concern when listening to guests concerns.

• Be courteous and understanding with colleagues and guests alike.

• Display a responsible attitude when performing all financial aspects of your role.

• Champion the service criteria as dictated by the core manual.

• Understand and implement the company ethos.

• Apply the responsible alcohol management programme during your shift.

• Be on time and in the correct uniform for every scheduled shift.

• Carry out the correct requisitioning procedure as dictated in the manual.

• Use correct pouring methods and recipes when making drinks.

• Perform all reasonable tasks as requested by the duty manager.

• Maintain the cleanliness for the bar and surrounding areas.

• Be a representative of The Living Room Group whether on or off duty, acting accordingly at all times.

Physical Requirements

As a bartender at The Living Room Group you must be able to:

Perform duties, which will require you to stand ably for long periods of time.

Perform all aspects of your job, which may require you to bend, kneel or reach.

Lift items of a moderate weight e.g. bus tubs, rubbish bins, chairs etc.

Perform duties, which will require speed and mental dexterity.

Display a sense of urgency, regardless of the task or level of business.

Uniform Guideline and Specifications

Upon successful completion of your training you will be supplied with 3 shirts. These shirts will be your responsibility and you will be expected to ensure that they are clean, pressed and in good condition at all times. It is up to you to provide the rest of your uniform and this should consist of:

• Plain black trousers. These trousers should be either chino or dress style. Jeans or cords are not permitted. Combat style trousers may be worn provided they are not too baggy or faded.Or

• Smart black skirt. Skirts should be no more than four inches above the knee or two inches below, nor should they be so tight that you have difficulty walking. Male members of staff are not permitted to wear skirts.

• Or Plain black walking shorts. Shorts should be no more than three inches above or below the knee. Cycling shorts and surf shorts are not permitted.

• Plain black shoes or trainers. Trainers should be completely black with no stripes or flashes on. Shoes should be flat or low heeled, closed in and polished. Canvas trainers / shoes are not permitted.

• Black socks or tights. Socks should be plain black and clean. Tights should be black and plain. Patterned or fishnet tights are not permitted. Male staff members should refrain from wearing tights. White socks are definitely not permitted.

• Baseball caps and bandanas are not permitted.

All bartenders must have the following items on their person on each shift:

• Three pens

• Three lighters

• A cigar cutter

• A waiters friend

• Bottle opener or bar blade

• Zester.

• A good attitude.

Underwear

Clean underwear should be worn at all times. Female staff must wear a brassiere.

Jewellery

Jewellery should be kept to a minimum and tasteful. A maximum of two rings (no sovereigns) may be worn. Earrings may be worn but must be small studs or sleepers. Hoop earrings are not permitted. A maximum of two earrings per ear may be worn. Chains or necklaces must be tucked under your shirt. Tongue and face peircings will only be allowed at the discretion of the General Manger (see core manual).

Hygiene

As we are dealing with food your personal hygiene is of utmost importance. You should ensure that you shower or wash before coming to work. The use of deodorant is mandatory. Long or shoulder length hair should be tied back. Male staff members should be clean-shaven, any goatees, beards or moustaches should be neatly trimmed. Hands and fingernails should be scrupulously clean. Nail varnish is not permitted.

Make up & Tattoos

Make up must be kept to a minimum and be tasteful. Tattoos should not be visible whilst in uniform; the General Manager must approve any tattoos visible whilst in uniform.

Staff and Alcohol

The Living Room Group employees are not permitted, under any circumstances, to drink alcohol either immediately before or during their shift.

This means that an employee cannot be under the influence of alcohol before or during their time on duty while on The Living Room Group premises or during any breaks between shifts. If an employee is found to be under the influence of alcohol immediately before or during their shift the company will consider this an act of gross misconduct.

Staff and Drugs

We have a Zero Tolerance to drugs.

Any member of staff under the influence of drugs will be deemed as Gross Misconduct.

What Is “Service Criteria”?

The Service Criteria is our service “Bible”. Our whole approach to the basics of how the customer should receive our product is set out in the following document.

When the customer enters the building they start on the “customer Journey”, at every point during thier stay you should be able to identify at what point the customer is up to on that journey in relation to the following service criteria.

It is your job as staff members to ensure that you know and follow the service criteria at all times, as they and you will be graded on this by our “Service Scan” report every month. This report is one of the criteria for everybody’s bonus scheme and so is vitally important to ALL!!

Why do we have Service Scan?

To ensure training is being completed correctly.

2. Monitor service standards in all areas.

3. To ensure all our guests receive the same high quality of service throughout.

4. Monitor our environment & systems.

5.To give us constructive feedback to consistently maintain & improve.

Bar, Loungers & High Table service

All cutlery and salt & pepper cruets to be laid within 3 minutes of taking order.

Condiments should be offered when meals arrive, where applicable.

Service criteria MUST be followed throughout.

Unit Service Criteria

"The Customer Journey“

Telephone Procedure

The telephone must be answered within four rings whether an internal or external call?

2. The 'phone should be answered with the following greeting.

Good Morning (etc.), The Living Room/Pro (Town – Manchester or Nottingham etc), ... (name)… speaking, how may I help you ?

3. If for any reason the telephone is not answered in five rings an apology – “Sorry to keep you waiting” - must be given.

4. All calls and enquiries should be answered efficiently e.g.

Enquiries, Questions : If you do not know the answer to the question find out immediately or if it will take time offer to take a number and call back.

Bookings: Bookings can only be taken by either the Unit PA or a Manager - so using the ‘FOH information Hand-over sheet, (several sheets of which will be located on a clip board by the Main Bar phone point) - take the contact name and number, and other information as required on the sheet - not forgetting to initial against the information. WRITE CLEARLY - you may have finished your shift and gone when the sheet is handed-over to the Duty Manager or Unit PA and they have to read the information to contact the customer back to take the booking!!!!!

All calls should be answered with a smile.

First Impressions

1. A boards always out whenever open (where applicable).

2. Up to date menus always on display.

3. Entrance area always clean and tidy.