Human Resource Management for Hotels and Restaurants E-Book

Frank Höchsmann

• Herausgeber: Books on Demand
• Kategorie: Fachliteratur
• Sprache: Deutsch
• Veröffentlichungsjahr: 2021

Seitenzahl: 41

Beschreibung

Human Resource Management for Hotels and Restaurants is intended as a reference book for hoteliers and restaurateurs who need quick advice on how to increase or optimize their team without calling in outside and expensive help. The first chapters deal with human resources planning, recruiting and integration issues. This is followed by efficient leadership techniques that are particularly suitable in the hotel and catering industry. Last but not least, the topics of self-motivation and employee motivation are addressed, because only motivated leaders can motivate employees. The reference book also includes several self-tests and useful checklists that you can use to assess yourself or others.

Leseprobe

Foreword

Personnel Management for Hotels and Restaurants is intended as a reference book for hoteliers and restaurateurs who need quick advice on how to increase or optimize their team without calling in outside and expensive help.

The first chapters deal with human resources planning, recruiting and integration issues.

This is followed by efficient leadership techniques that are particularly suitable in the hotel and catering industry.

Last but not least, the topics of self-motivation and employee motivation are addressed, because only motivated leaders can motivate employees.

The reference book also includes several self-tests and useful checklists that you can use to assess yourself or others.

I wish you fun and success in implementing these techniques,

Your Frank Höchsmann

Berlin Frohnau, 27.03.2021

Contents

1.

Introduction

1.1. Objectives of HR Management

1.2 Functions of personnel management

1.3. Evaluation Example: HR Manager

1.4. Organisation chart

2.

QUANTITATIVE AND QUALITATIVE HUMAN RESOURCES PLANNING

2.1. Quantitative HR planning

2.2. Qualitative personnel planning

2.2.1. Job description

2.2.2. Requirements profile

2.2.3. Preparation and realization

3.

REQUISITION AND RECRUITING OF NEW EMPLOYEES

3.1. Personnel requisition

3.2. Recruitment / staffing

3.2.1. Internal recruitment

3.2.2. External recruitment

3.2.3. Excursus: Job advertisement

3.3. Personnel selection

3.3.1 Why do applicants fail

3.3.2. Staff selection procedure

3.3.3. Interview - Evaluation

4.

INTRODUCING NEW EMPLOYEES

4.1. Integration of new employees

4.1.1. Initial job training plan

4.1.2. New employees

4.2 Planning the deployment

4.2.1. Duty roster

4.2.2. Rules for the duty roster

5.

EFFECTIVE LEADERSHIP TECHNIQUES AND EMPLOYEE EVALUATION

5.1 Employee evaluation and appraisal

5.1.1. What do we evaluate?

5.1.2. How do we evaluate?

5.1.3. Employee appraisal

5.2. Efficient Leadership Techniques

5.2.1. Employee annual appraisal

5.2.3. Leading with corporate goals

5.2.4. Steps towards a target agreement

5.2.5. Target agreement form

5.2.6. Project steps

5.2.7 Delegating

5.2.8. Feedback Talk

5.2.9. Work instruction: improvement proposals

5.2.10. Project team leadership

6.

EMPLOYEE MOTIVATION

6.1. Self-assessment and external assessment

6.2. Employee motivation

7.

CONCLUSION RECOMMENDATIONS

THE AUTHOR FRANK HÖCHSMANN

PUBLISHED REFERENCE BOOKS

SEMINARS, WEBINARS, COURSES

Workshops for professionals:

Workshops for managers:

Note:

The following information serves as non-binding information.

It is a presentation of the author's professional principles and experience but makes no claim to completeness.

No liability is assumed for the correctness of the content.

1. Introduction

Personnel management - also human resources management refers to the area that deals with the production factor labor (being an obsolete term).

Modern human resources management aims for sustainable success - taking into account aspects of social and environmental compatibility. For us, sustainable success means value preservation and value creation in the long term.

The findings, methods and instruments of quality management (ISO 9001, TQM, EFQM) are applied.

Achieving corporate goals requires targeted action, resource planning and a suitable corporate culture with a vision and mission statement.

1.1. Objectives of human resources management (HR management)

Economic goals

Training

Labour productivity

Retention of skilled workers

Innovation promotion

Creativity application

Performance improvement

Minimisation of personnel costs

Reduction of absenteeism and fluctuation

Social goals

Job security

Work time organisation

Co-determination

Motivation

Employer's duty of care

Leadership goals

Performance targets

Behavioural goals

Satisfaction targets

1.2 Functions of personnel management

Functions

Brief description

Personnel planning

Human resource planning is part of corporate planning. It includes short-, medium- and long-term measures to cover the personnel needs of a company.

Recruitment

Is a part of human resource management and covers previously defined / agreed staffing needs.

Staff deployment

Allocation of staff taking into account the factors of time, place, quality and quantity.

Human resources controlling

Review of the economic and human aspects of staff deployment in a given time and for a given activity.

Human resources development

Education and training of employees.

Human resources management

Personnel or human resources management is the targeted involvement of employees and managers in the tasks of the company.

Personnel controlling

See also personnel management controlling. Personnel controlling is more concerned with economic key figures of personnel deployment.

Personnel organization

The main task of human resources organization is to create the structural basis for the efficient achievement of human resources goals.

Human Resources Communication

Includes internal and external communication with own or external staff.

Employee appraisal

Employee appraisal is an instrument for quality assurance or improvement of a company or department. The employee appraisal, appraisal interview or staff appraisal is essential for an objective reward system.

Remuneration of employees

Compensation of staff deals with the granting of remuneration in cash and in kind by a company to its employees.

Personnel support