Unleashing the Power of IT E-Book

Dan Roberts

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Serie: Wiley CIO
• Sprache: Englisch

Seitenzahl: 427

Veröffentlichungsjahr: 2013

Beschreibung

Go from the "IT guy" to trusted business partner If you're in IT, quite a lot is expected of you and your team: be technologically advanced, business-minded, customer-focused, and financially astute, all at once. In the face of unforgiving competition, rampant globalization, and demanding customers, business leaders are discovering that it's absolutely essential to have a strong, active partner keeping a firm hand on the decisions and strategies surrounding information technology. Unleashing the Power of IT provides tangible, hard-hitting, real-world strategies, techniques, and approaches that will immediately transform your IT workforce and culture, presenting the new mindset, skill set, and tool set necessary for IT leaders to thrive in today's challenging environment. * Includes new discussion on social media * Offers online access to the IT Skill Builder Competency Assessment Tool * Features top ten lists of tips and techniques, proven frameworks, and practical guidance to help you launch and sustain your IT culture change and professional development initiatives Profiling several world-class organizations that have implemented the principles in this book, Unleashing the Power of IT reveals the best practices to get you on the path to implementation.

Leseprobe

Contents

Cover

Contents

Series Page

Title Page

Copyright

Foreword

Preface

A Unique Approach: Putting the Book into Action

Acknowledgments

About the Contributing Authors

Chapter 1: Creating Your Twenty-First-Century Workforce and Culture

Core Skills for Success

Assess Your Core Competencies

Who Will Benefit Most?

Getting the Most out of This Book

Chapter 2: Transforming Your IT Team

How to Make This Transition: Learn to Think Differently

Five Critical Success Factors That Enable IT Organizational Excellence

Conclusion

Chapter 3: Driving Change with Intent

Defining Terms

The Components of Change

Achieving Commitment Is Essential for Sustaining Change

Change Takes a Community

Clarity Precedes Activity

Messaging the Change

Conclusion

Chapter 4: Building a Client-Focused IT Culture

What Good Service Looks Like

Service Skills for a New Mind-Set

Strategies for Developing a Service Mentality

Conclusion

Chapter 5: Evolving into the Role of Consultant

What Is the Consultant's Role?

Why Do I Need to Become More Consultative?

Learning to Change Hats: The Four Roles of IT

How Do I Become a Consultant?

How Difficult Can This Be?

Conclusion

Chapter 6: Negotiating: Getting What You Want without Damaging the Relationship

Position versus Interest Negotiations

Three Steps and Three Key Factors

Applying the Key Factors to the Second Step: Information Exchange

The Final Step: Now Comes the Bargaining

Conclusion

Chapter 7: Sharpening Your Political Savvy

Picturing Yourself as a Political Player

IT and Politics: Historically Strange Bedfellows

A Five-Step Process for Developing Political Awareness

Developing Political Skills

Conclusion

Chapter 8: Managing Projects: The Science and the Art

The Building Blocks of Project Management

Structuring Projects for Success

Developing Plans That Work

Managing to Successful Completion

The Four Tenets of the Project Manager's Mind-Set

Conclusion

Chapter 9: Changing Your Requirements-Gathering Mind-Set

The What, Not the How

The Importance of the Interview

Communicating through Pictures

Writing a Solid Requirements Document

Conclusion

Chapter 10: Managing the Vendor Relationship

Both Sides of the Coin

Preparing for a New Role

Getting a Fresh Start

The Seven Phases of Managing Vendor Partnerships

Conclusion

Chapter 11: Marketing IT's Value

Market to the IT Department

Build Partnerships

Differentiate Yourself

Establish Credibility

Create Product and Service Awareness

Develop a Formal Plan

Determine Your Success

Conclusion

Chapter 12: Creating the Social Organization

The Social Business Framework

Conclusion

Chapter 13: O&A Clients in Action: Stories from the Trenches

St. Luke's Health System: Transformation through a Newly Consultative IT Function

Marriott: Success Enhanced through a Transformed IT-Business Relationship

Bowdoin College: Trust in IT Creates a Culture of Change

Conclusion

Chapter 14: Moving IT up the Maturity Curve: IT Talent Management

Gaining a Core Competency Mind-Set

Moving up the IT Maturity Curve

Talent Management 2.0

A Look at the Best of the Best

Conclusion

Access Your Free Trial of IT Skill Builder

Bibliography

Index

About O&A

End User License Agreement

List of Tables

Chapter 12: Creating the Social Organization

Table 12.1 Stakeholder Groups

List of Illustrations

Chapter 2: Transforming Your IT Team

Figure 2.1 Five Critical Success Factors That Enable IT Organizational Excellence

Chapter 3: Driving Change with Intent

Figure 3.1 The Components of Change

Figure 3.2 The Commitment Component of Change

Figure 3.3 The Community Component of Change

Figure 3.4 The Clarity Component of Change

Figure 3.5 The Communication Component of Change

Chapter 4: Building a Client-Focused IT Culture

Figure 4.1 The Service Strategy Cycle

Chapter 6: Negotiating: Getting What You Want without Damaging the Relationship

Figure 6.1 The Three-Step Negotiation Process

Figure 6.2 The Four Bargaining Situations

Chapter 8: Managing Projects: The Science and the Art

Figure 8.1 IT Project Management Essential Processes Map

Chapter 10: Managing the Vendor Relationship

Figure 10.1 Managing Vendor Partnerships Model

Figure 10.2 Mind-Set Change

Figure 10.3 Three Types of Vendor Partnerships

Chapter 12: Creating the Social Organization

Figure 12.1 The Social Business Framework

Chapter 14: Moving IT up the Maturity Curve: IT Talent Management

Figure 14.1 The 12 Core Competencies

Figure 14.2 IT Maturity Curve

Figure 14.3 Twenty-First-Century IT

Guide

Cover

Contents

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The Wiley CIO series provides information, tools, and insights to IT executives and managers. The products in this series cover a wide range of topics that supply strategic and implementation guidance on the latest technology trends, leadership, and emerging best practices.

Titles in the Wiley CIO series include:

The Agile Architecture Revolution: How Cloud Computing, REST-Based SOA, and Mobile Computing Are Changing Enterprise IT

by Jason Bloomberg

Big Data, Big Analytics: Emerging Business Intelligence and Analytic Trends for Today's Businesses

by Michael Minelli, Michele Chambers, and Ambiga Dhiraj

The Chief Information Officer's Body of Knowledge: People, Process, and Technology

by Dean Lane

CIO Best Practices: Enabling Strategic Value with Information Technology (Second Edition)

by Joe Stenzel, Randy Betancourt, Gary Cokins, Alyssa Farrell, Bill Flemming, Michael H. Hugos, Jonathan Hujsak, and Karl Schubert

The CIO Playbook: Strategies and Best Practices for IT Leaders to Deliver Value

by Nicholas R. Colisto

Enterprise Performance Management Done Right: An Operating System for Your Organization

by Ron Dimon

Executive's Guide to Virtual Worlds: How Avatars Are Transforming Your Business and Your Brand

by Lonnie Benson

IT Leadership Manual: Roadmap to Becoming a Trusted Business Partner

by Alan R. Guibord

Managing Electronic Records: Methods, Best Practices, and Technologies

by Robert F. Smallwood

On Top of the Cloud: How CIOs Leverage New Technologies to Drive Change and Build Value Across the Enterprise

by Hunter Muller

Straight to the Top: CIO Leadership in a Mobile, Social, and Cloud-based World (Second Edition)

by Gregory S. Smith

Strategic IT: Best Practices for Managers and Executives

by Arthur M. Langer and Lyle Yorks

Transforming IT Culture: How to Use Social Intelligence, Human Factors, and Collaboration to Create an IT Department That Outperforms

by Frank Wander

Unleashing the Power of IT: Bringing People, Business, and Technology Together

by Dan Roberts

The U.S. Technology Skills Gap: What Every Technology Executive Must Know to Save America's Future

by Gary J. Beach

Unleashing the Power of IT: Bringing People, Business, and Technology Together (Second Edition)

by Dan Roberts

UNLEASHING THE POWER OF IT

BRINGING PEOPLE, BUSINESS, AND TECHNOLOGY TOGETHER

Second Edition

Dan Roberts

Cover image: © iStockphoto.com/duncan1890

Cover design: Wiley

Copyright © 2014 by Dan Roberts. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

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Library of Congress Cataloging-in-Publication Data:

Roberts, Dan (Dan D.), 1963-

Unleashing the power of IT: bringing people, business, and technology together / Dan Roberts. – Second Edition.

pages cm. — (CIO series)

Includes bibliographical references and index.

ISBN 978-1-118-73856-6 (Hardcover) – ISBN 978-1-118-82472-6 (ePDF) – ISBN 978-1-118-82452-8 (ePub) – ISBN 978-1-118-82467-2 (oBook)

1. Information technology–Management. I. Title.

HD30.2.R6277 2013

004.068—dc23

2013030216

Foreword

A funny thing has happened to business in the last 30 years. In many cases, technology has become the face of the company, for both its internal clients and its external customers. Are you tracking shipments through the FedEx web site? Ordering books from Amazon? That interface is the business. Meanwhile, in the same time frame, a funny thing has happened to technology: The success of implementation hinges more on human behavior and well-executed processes than on the performance of development languages and database design.

I can fairly say that I was there when the business world began to discover data, a key factor in today's high valuation of technology. When I first started in information technology (IT), mainframes hummed away in a darkened room, and we worked behind a curtain of mystique, automating traditional business processes for technologically unsophisticated users. But as time moved on, projects grew more complex and strategic. During my days as a senior executive and chief information officer (CIO), I helped introduce FedEx's worldwide package-tracking system, oversaw the implementation of AT&T and Sprint's customer billing and marketing systems, and drove the technology strategy as Wellpoint grew from an $18 billion company to a $76 billion health insurance giant.